Director of Sales

Mandarin Oriental

Lombardia

On-site

EUR 65,000 - 80,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

MOstay program

Health & wellbeing benefits

Employee meals

Job summary

Mandarin Oriental, Milan is seeking a Director of Sales to join our Sales team. The role focuses on developing and executing the hotel’s sales strategy, driving revenue through market positioning and key client relationships in a luxury setting.

You will oversee all sales activities, lead a high-performing team, and collaborate with other departments to deliver exceptional guest experiences at one of Milan’s premier properties.

Qualifications

8-10 years of experience within Sales and Banqueting in a luxury hotel environment, including a minimum of 3 years in a leadership role
Communicate effectively in English and Italian, written and verbal
Degree or equivalent qualification in Hospitality, Hotel, or Business Management
Strong commercial acumen, including negotiation, client relationship management, and revenue generation
Advanced proficiency in Microsoft Office and relevant systems
Strong organisational skills in a dynamic, fast-paced environment
Resilience and the ability to perform under pressure
Maintain an established network of industry connections
Flexible for international travel as required
Demonstrate strong leadership, coaching, and team development skills
Proactive, results-driven, and customer-focused approach
Comply with MOHG Pillars, LQEs, and Guiding Principles

Responsibilities

Develop and execute the hotel’s commercial sales strategy in line with Mandarin Oriental standards and brand positioning
Oversee all sales activities across assigned markets, ensuring optimal coverage and performance
Manage key and prospect accounts, driving revenue growth across all segments
Forecast revenue across all streams and monitor team performance against targets
Achieve annual revenue goals in line with the approved budget
Establish and implement strategic actions based on market segmentation and business needs
Provide strategic direction on pricing, inventory, and distribution in line with brand guidelines
Manage and control sales expenditure, ensuring alignment with budget through regular forecasting
Maintain awareness of competitor activities and market trends
Build and maintain strong client relationships through trade shows, events, and sales missions
Ensure timely and professional response to sales enquiries and leads
Conduct site inspections in line with company standards
Lead, coach, and develop the Sales team, including performance management and succession planning
Conduct regular team meetings and one-to-one sessions to monitor performance and support development
Manage recruitment processes and design training initiatives to enhance team capabilities
Ensure exceptional customer service, supporting client satisfaction before and during their stay or event
Collaborate with other departments to ensure seamless guest experiences
Participate in corporate initiatives, including branded calls and incentive programmes
Carry out any additional duties as required to support business objectives

Skills

Leadership

Bilingual English Italian

Communication

Strategic planning

Client relationships

Education

Hospitality/Hotel Management degree

Tools

Microsoft Office

Job description

Mandarin Oriental, Milan is looking for a Director of Sales to join our Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

About The Job

Based at the Mandarin Oriental, Milan within the Sales Department in Milan, the Director of Sales is responsible for developing and executing the hotel’s sales strategy, driving revenue growth through market positioning, client relationships, and partnership development in alignment with Mandarin Oriental standards. The Director of Sales reports to the General Manager.

As Director of Sales, you will be responsible for the following duties

To develop and execute the hotel’s commercial sales strategy in line with Mandarin Oriental standards and brand positioning
To oversee all sales activities across assigned markets, ensuring optimal coverage and performance
To manage key and prospect accounts, driving revenue growth across all segments
To forecast revenue across all streams and monitor team performance against targets
To achieve annual revenue goals in line with the approved budget
To establish and implement strategic actions based on market segmentation and business needs
To provide strategic direction on pricing, inventory, and distribution in alignment with brand guidelines
To manage and control sales expenditure, ensuring alignment with budget through regular forecasting
To maintain strong awareness of competitor activities and market trends
To build and maintain strong client relationships through participation in trade shows, events, and sales missions
To ensure timely and professional response to all sales enquiries and leads
To conduct site inspections in line with company standards
To lead, coach, and develop the Sales team, including performance management and succession planning
To conduct regular team meetings and one-to-one sessions to monitor performance and support development
To manage recruitment processes and design training initiatives to enhance team capabilities
To ensure exceptional customer service, supporting client satisfaction before and during their stay or event
To collaborate with other departments to ensure seamless guest experiences
To participate in corporate initiatives, including branded calls and incentive programmes
To carry out any additional duties as required to support business objectives

As Director Of Sales, We Expect From You

To demonstrate 8-10 years of experience within Sales and Banqueting in a luxury hotel environment, including a minimum of 3 years in a leadership role
To communicate effectively in both English and Italian, written and verbal
To hold a degree or equivalent qualification in Hospitality, Hotel, or Business Management
To exhibit strong commercial acumen, including negotiation, client relationship management, and revenue generation
To demonstrate advanced proficiency in Microsoft Office and relevant systems
To possess strong organisational skills and the ability to operate in a dynamic, fast-paced environment
To demonstrate resilience and the ability to perform effectively under pressure
To maintain an established network of industry connections
To be flexible and available for international travel as required
To demonstrate strong leadership, coaching, and team development skills
To display a proactive, results-driven, and customer-focused approach
To comply with MOHG Pillars, LQEs, and Guiding Principles

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Competitive Salary, wages, and a comprehensive benefits package
Meals available at our Employee Restaurant

Position Details