Luxury Hotel Room Attendant & Laundry Specialist

Bvlgari Hotels & Resorts; Milano; On-site; EUR 18,113 - 24,535; Full time

Job summary

Bulgari Hotels & Resorts in Milan is seeking a dedicated Housekeeper for a 2-month contract. You will clean assigned rooms, replenish supplies, and ensure impeccable cleanliness across guest areas, laundry, and turndown services.

Join a luxury team dedicated to guest satisfaction, with duties covering room cleaning, linen management, and guest requests. This front-line role requires punctuality, attention to detail, and adherence to safety procedures.

Responsibilities

• Clean the assigned rooms thoroughly, making the necessary arrangements in guest rooms and replenishing linen and guest supplies.
• Clean and store all the equipment in its proper place.
• Ensure that all the offices on each floor where all the linen and towels are well arranged.
• Attend to busy areas such as elevators inside and outside, toilets, entrance doors, lobby, restaurant, and functional rooms.
• Ensure that all meetings and special events held in the hotel are checked and controlled.
• Control and fulfill the weekly and yearly cleaning plan.
• Maintain the cleanliness of the entire hotel and the housekeeping areas.
• Collect dirty uniforms and provide clean uniforms to designated hotel personnel as per department specifications.
• Legibly document information on uniform slips and distribute accurately or scan the uniform into the department.
• Legibly document and coordinate guest and hotel management laundry/dry cleaning and hotel uniforms.
• Inspect condition, charges and amount of cleaned items against original morning inventory.
• Organise all cleaned laundry/dry cleaning and uniforms into the designated racks. Scan the uniforms into the system.
• Monitor and maintain the order and clean condition of the uniform.
• Fulfill the guest request for pressing and minor repairs of clothes as assigned.
• Monitor and maintain designated supply level.
• Handle complaints by following the instant pacification procedures, ensuring guest satisfaction.
• Turn down the assign rooms thoroughly, making the necessary arrangement in the guest rooms and replenishing linen and guest supplies.
• Register and control all the amenities for turndown such as kimono, departure gifts, water consumed and guest’s preference.
• Know the details in setting up the room such as setting up the lights and amenities and making up the bed.
• Attend to the guest’s requests and queries courteously and promptly in the course of duty.
• Clean and store the trolley, arrange the cleaning materials and amenities in their designated area.
• Report any damage to the Housekeeping supervisors for action and follow-up.
• Ability to fulfil the request of the guest, group, repeated and VIP clients.
• Turn over lost and found items to the Executive Housekeeper or to the Manager on duty.
• Maintain the confidentiality of the hotels guest.
• Report on duty punctually and wear the proper uniform.
• Attend the afternoon Line-ups at the beginning of the shift.
• Understand the fire and safety procedures.
• Follow any duties that the housekeeping supervisor may assign.

Job description

Bulgari Hotels & Resorts in Milan is seeking a dedicated Housekeeper for a 2-month contract. You will clean assigned rooms, replenish supplies, and ensure impeccable cleanliness across guest areas, laundry, and turndown services.

Join a luxury team dedicated to guest satisfaction, with duties covering room cleaning, linen management, and guest requests. This front-line role requires punctuality, attention to detail, and adherence to safety procedures.