Housekeeper - Bvlgari Hotel Milano

Bvlgari Hotels & Resorts; Milano; In loco; EUR 18.113 - 24.535; Tempo pieno

Descrizione del lavoro

Bulgari Hotels & Resorts in Milan is seeking a dedicated Housekeeper for a 2-month contract. You will clean assigned rooms, replenish supplies, and ensure impeccable cleanliness across guest areas, laundry, and turndown services.

Join a luxury team dedicated to guest satisfaction, with duties covering room cleaning, linen management, and guest requests. This front-line role requires punctuality, attention to detail, and adherence to safety procedures.

Mansioni

• Clean the assigned rooms thoroughly, making the necessary arrangements in guest rooms and replenishing linen and guest supplies.
• Clean and store all the equipment in its proper place.
• Ensure that all the offices on each floor where all the linen and towels are well arranged.
• Attend to busy areas such as elevators inside and outside, toilets, entrance doors, lobby, restaurant, and functional rooms.
• Ensure that all meetings and special events held in the hotel are checked and controlled.
• Control and fulfill the weekly and yearly cleaning plan.
• Maintain the cleanliness of the entire hotel and the housekeeping areas.
• Collect dirty uniforms and provide clean uniforms to designated hotel personnel as per department specifications.
• Legibly document information on uniform slips and distribute accurately or scan the uniform into the department.
• Legibly document and coordinate guest and hotel management laundry/dry cleaning and hotel uniforms.
• Inspect condition, charges and amount of cleaned items against original morning inventory.
• Organise all cleaned laundry/dry cleaning and uniforms into the designated racks. Scan the uniforms into the system.
• Monitor and maintain the order and clean condition of the uniform.
• Fulfill the guest request for pressing and minor repairs of clothes as assigned.
• Monitor and maintain designated supply level.
• Handle complaints by following the instant pacification procedures, ensuring guest satisfaction.
• Turn down the assign rooms thoroughly, making the necessary arrangement in the guest rooms and replenishing linen and guest supplies.
• Register and control all the amenities for turndown such as kimono, departure gifts, water consumed and guest’s preference.
• Know the details in setting up the room such as setting up the lights and amenities and making up the bed.
• Attend to the guest’s requests and queries courteously and promptly in the course of duty.
• Clean and store the trolley, arrange the cleaning materials and amenities in their designated area.
• Report any damage to the Housekeeping supervisors for action and follow-up.
• Ability to fulfil the request of the guest, group, repeated and VIP clients.
• Turn over lost and found items to the Executive Housekeeper or to the Manager on duty.
• Maintain the confidentiality of the hotels guest.
• Report on duty punctually and wear the proper uniform.
• Attend the afternoon Line-ups at the beginning of the shift.
• Understand the fire and safety procedures.
• Follow any duties that the housekeeping supervisor may assign.

Descrizione del lavoro

Additional Information

2-months contract

Job Number

26089729

Job Category

Housekeeping & Laundry

Location

Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Pay Range:

21.335,02 €

Job Title:

Housekeeper

Department:

Housekeeping

Reports to:

Executive Housekeeper

MAIN DUTIES:

ROOM ATTENDANT AM

• Clean the assign rooms thoroughly, making the necessary arrangement in guest rooms and replenishing linen and guest supplies.
• Clean and store all the equipment in its proper place.
• Ensure that all the offices in each floor where all the linen and towels are well arrange.

PUBLIC AREAS CLEANER

• Pays particular attention to busy areas such as elevators inside and outside, toilets, entrance doors, lobby, restaurant, and functional rooms.
• Ensure that all the meetings and special events held in the hotel must be check and control.
• Control and fulfill the special tasks.
• Control and fulfil the weekly and yearly cleaning plan.
• Maintain the cleanliness of the entire hotel and the housekeeping areas.

LAUNDRY AREA

• Collect dirty uniforms and provide clean uniform to designated hotel personnel as per department specifications.
• Legibly document information on uniform slips and distribute accurately or scan the uniform in to the department.
• Legibly document and coordinate guest and hotel management laundry/dry cleaning and hotel uniforms.
• Inspect condition, charges and amount of cleaned items against original morning inventory.
• Organise all cleaned laundry/dry cleaning and uniforms into the designate racks. Scan the uniforms into the system.
• Monitor and maintain the order and clean condition of the uniform.
• Fulfill the guest request for pressing and minor repairs of clothes as assigned.
• Monitor and maintain designated supply level.
• Handle complaints by following the instant pacification procedures, ensuring guest satisfaction.

TURNDOWN

• Turn down the assign rooms thoroughly, making the necessary arrangement in the guest rooms and replenishing linen and guest supplies.
• Register and control all the amenities for turndown such as kimono, departure gifts, water consumed and guest’s preference.
• Know the details in setting up the room such as setting up the lights and amenities and making up the bed.
• Attends to the guest’s requests and queries courteously and promptly in the course of duty.
• Clean and store the trolley, arrange the cleaning materials and amenities in their designated area.

OPERATIONAL:

• Report any damage to the Housekeeping supervisors for action and follow-up.
• Ability to fulfil the request of the guest, group, repeated and VIP clients.
• Turn over lost and found items to the Executive Housekeeper or to the Manager on duty.
• Maintain the confidentiality of the hotels guest.

OTHER DUTIES:

• Report on duty punctually and wear the proper uniform.
• Attend the afternoon Line-ups at the beginning of the shift.
• Understand the fire and safety procedures.
• Follow any duties that the housekeeping supervisor may assign.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.