Housekeeping Manager - Bvlgari Hotel Milano

Bvlgari Hotels & Resorts; Lombardia; On-site; EUR 30,000 - 32,000; Full time

Job summary

Bulgari Hotels & Resorts is seeking an entry level management professional to support daily Housekeeping and Laundry operations in Milan. The role works with staff to clean and maintain guestrooms and public areas, conducts inspections, and ensures accountability for corrective action while helping to protect the department's operating budget.

The position focuses on delivering exceptional guest service, coordinating with engineering for room maintenance, and supervising staff in the absence of

Qualifications

• Education or experience in housekeeping or related professional area is required.
• Two-year degree with no work experience is acceptable.

Responsibilities

• Oversee daily housekeeping and laundry operations and budgets.
• Ensure OSHA regulations are up to date and enforced.
• Coordinate with Front Desk on room status and guest needs.
• Supervise linen inventory and guest supplies; maintain service standards.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related field

Job description

Additional Information

Job Number 26044277

Job Category Housekeeping & Laundry

Location Via Privata Fratelli Gabba 7b, Milan 20121, ItalyVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: EUR 30000 - 32000€ Annual Salary

Job Summary

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping and Laundry. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.