Receptionist M/F - Experimental Roma

Experimental; Roma; In loco; EUR 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Training & career development

Mobility across venues

Discounts at venues

Descrizione del lavoro

Experimental Roma is opening in mid-2026 on Via Ludovisi, offering an elegant, cinematic destination in Rome. You will be the first point of contact for guests, ensuring a warm welcome and impeccable service throughout their stay, handling reservations, inquiries, and billing with a proactive attitude.

Ideal candidates bring experience in hotel reception, fluency in Italian and English, and a strong service mindset.

Competenze

• Well-groomed appearance and service mindset.
• Experience in hotel reception, preferably high-end.
• Fluent in Italian and English; a third language is a plus.
• Proficiency in Microsoft Office; Opera knowledge is an advantage.

Mansioni

• Welcoming and assisting guests from arrival through departure.
• Answering phone calls and managing reservations accurately.
• Informing guests about stay conditions, services, and local activities.
• Handling billing, payments, and various administrative tasks.
• Promoting the property and contributing to guest satisfaction and loyalty.
• Helping achieve the department’s qualitative and quantitative objectives.
• Carrying out any additional tasks assigned by management.

Conoscenze

Interpersonal skills

Customer service

Attention to detail

Team spirit

Microsoft Office

Opera software

Fluent Italian

Fluent English

Availability

Strumenti

Microsoft Office

Opera

Descrizione del lavoro

ABOUT US

Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond. Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d'Isère in the winter. The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.

Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.

ABOUT EXPERIMENTAL ROMA

Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental.

Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian.

The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome.

Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene.

ABOUT THE JOB

You will be the first point of contact and the lasting impression for our guests, ensuring a warm welcome and impeccable service throughout their stay. In this role, your main responsibilities will include:

• Welcoming and assisting guests from arrival through to departure,


• Answering phone calls and managing reservations accurately,


• Informing guests about stay conditions, services, and local activities,


• Handling billing, payments, and various administrative tasks,


• Promoting the property and contributing to guest satisfaction and loyalty,


• Helping achieve the department’s qualitative and quantitative objectives,


• Carrying out any additional tasks assigned by management.

ABOUT YOU

• Well-groomed appearance, strong service mindset, and excellent interpersonal skills,


• Attention to detail, team spirit, and initiative,


• Experience in hotel reception, ideally within a high-end establishment,


• Proficiency in Microsoft Office; knowledge of Opera software is an advantage,


• Fluent in Italian and English; a third language is a plus,


• Availability, flexibility, and motivation to thrive in a demanding environment.

Experience Hospitality, the Experimental Way !

Throughout your journey with us, you’ll be immersed in a stimulating and innovative environment.

You’ll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts.

Whether it’s your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets.

Here’s what we offer:

• Training and career development opportunities,


• Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more,


• Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).