Luxury Hospitality Learning and Development Lead

Marriott International Hotels, Inc.; Italia; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Healthcare benefits

Company welfare

Laptop & phone

Job summary

Marriott International Hotels, Inc. is seeking an experienced corporate trainer to drive training strategy across properties and ensure programs reflect the company’s mission and values. You will administer employee training and promote it throughout the luxury hospitality network.

Design, develop and deliver sessions on product knowledge, customer service and leadership. You will conduct needs assessments, measure effectiveness and ROI, support department trainers, and foster a safe, inclusive

Qualifications

• Minimum 4 years of trainer experience in a structured company or luxury hospitality environment.
• Excellent verbal and written communication in English and Italian.
• Strong facilitation, presentation and coaching skills for senior leaders.
• Analytical, reporting and budgeting capabilities.
• Highly organized, detail-oriented and passionate about people development.

Responsibilities

• Administers employee training programs and promotes them across the property.
• Designs, develops and delivers custom and corporate training on product knowledge, company philosophy, customer service and leadership skills.
• Conducts needs assessments, measures training effectiveness and ensures return on investment.
• Supports department trainers, observes service behaviors and provides feedback.
• Promotes a safe and inclusive working environment.

Skills

Verbal communication

Written communication

English

Italian

Facilitation

Presentation

Coaching

Budgeting

Analytics

Job description

Marriott International Hotels, Inc. is seeking an experienced corporate trainer to drive training strategy across properties and ensure programs reflect the company’s mission and values. You will administer employee training and promote it throughout the luxury hospitality network.

Design, develop and deliver sessions on product knowledge, customer service and leadership. You will conduct needs assessments, measure effectiveness and ROI, support department trainers, and foster a safe, inclusive