Luxury Front Office Leader | Guest Experience Champion

Hospitaliti; Toscana; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Collegio alla Querce, Auberge Collection in Florence is seeking a Front Office Manager to lead the guest journey from pre-arrival to post-stay. You will oversee daily operations, ensure outstanding service, and drive guest satisfaction while supporting the hotel’s financial performance.

The role requires hands-on leadership, strong collaboration across departments, and a commitment to luxury standards. Fluency in English and Italian is essential, with flexibility to work shifts, weekends, and

Qualifikationen

• Minimum 4 years of experience as a Front Office Manager or in a similar leadership role in a luxury hotel.
• Strong knowledge of front office functions including Reception, Concierge, Guest Relations and Bell Services.
• Experience working closely with Housekeeping and other departments.
• Excellent communication and leadership skills with the ability to inspire and develop a diverse team.
• Ability to collaborate with Food & Beverage and other hotel departments.
• Fluent in English and Italian; additional languages are a plus.

Aufgaben

• Lead and oversee the daily operations of the Front Office, ensuring a smooth and efficient guest journey.
• Maintain a strong presence on the floor, leading by example and engaging with guests and team members.
• Work with the Rooms Division Manager and other leaders to ensure seamless coordination across the hotel.
• Supervise, motivate and develop Front Office Team Members with a culture of excellence and accountability.
• Create a warm, personalized and memorable guest experience while maintaining luxury service standards.
• Handle guest feedback and complaints with professionalism and a strong service-recovery approach.
• Ensure adherence to hotel policies, safety, privacy and procedures.
• Oversee arrivals, departures, VIPs, repeat guests and special requests with high attention to detail.
• Monitor guest satisfaction and service quality KPIs and identify improvement opportunities.
• Support departmental financial targets through upselling, cost awareness and efficiency.

Kenntnisse

Leadership

Communication

OPERA

Alice

Staff Development

English

Italian

Tools

OPERA

ALICE

Jobbeschreibung

Collegio alla Querce, Auberge Collection in Florence is seeking a Front Office Manager to lead the guest journey from pre-arrival to post-stay. You will oversee daily operations, ensure outstanding service, and drive guest satisfaction while supporting the hotel’s financial performance.

The role requires hands-on leadership, strong collaboration across departments, and a commitment to luxury standards. Fluency in English and Italian is essential, with flexibility to work shifts, weekends, and