Assistant Front Office Manager: Luxury Guest Experience

Aman; San Cassiano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Aman Rosa Alpina in the Dolomites invites applications for an Assistant Front Office Manager. Under the Front Office Manager, you will oversee daily operations and ensure guest satisfaction in line with Aman standards.

You will lead a team, drive service excellence, manage guest history, feedback, and training, and maintain brand compliance while focusing on profitability and smooth front desk performance.

Competenze

• Fluent written and spoken English and Italian.
• Degree or diploma in any discipline.
• Minimum 2 years’ experience as Duty Manager or Assistant Front Office Manager in an international luxury hotel.
• Strong computer skills, flexibility, initiative, enthusiasm, commitment, goal-oriented mindset, and ability to lead and motivate a team.
• Professional maturity, self-confidence, positive attitude, sense of humour, and strong interpersonal skills.
• Preferred: AFOM experience in a luxury hospitality environment.

Mansioni

• Ensure Front Office operations run efficiently, maximizing productivity, profitability, and compliance with brand standards.
• Lead, train, coach, and motivate the team, promoting teamwork, engagement, accountability, and a positive work environment.
• Support employee development through training programs, performance feedback, mentoring, and recognition of outstanding contributions.
• Demonstrate effective leadership by promoting Aman values, encouraging innovation, and driving continuous improvement.
• Manage Guest History, guest recognition, loyalty programs, and personalization initiatives to enhance guest satisfaction and retention.

Conoscenze

Leadership

Team motivation

Computer skills

Flexibility

Initiative

Enthusiasm

Commitment

Goal-oriented mindset

Formazione

Degree or diploma in any discipline

Strumenti

Front Office systems

Hotel software

Descrizione del lavoro

Aman Rosa Alpina in the Dolomites invites applications for an Assistant Front Office Manager. Under the Front Office Manager, you will oversee daily operations and ensure guest satisfaction in line with Aman standards.

You will lead a team, drive service excellence, manage guest history, feedback, and training, and maintain brand compliance while focusing on profitability and smooth front desk performance.