Luxury Concierge: Create Bespoke Portofino Experiences

Belmond; Portofino; On-site; EUR 32,000 - 52,000; Part time

Benefits offered by this job

Accommodation in staff house

Bus ticket

Staff cantine

Discovering Belmond programme

Job summary

Splendido, A Belmond Hotel, perched in the Portofino hills, seeks a Concierge Agent for the 2027 season to join our Front of the House team and deliver authentic, luxury experiences with care, confidence and curiosity.

You will provide recommendations, arrange reservations for restaurants and transport, maintain local networks, handle guest inquiries discreetly, and collaborate with all departments to ensure seamless service and personalized stays.

Qualifications

• Minimum 2 years as Concierge Agent in luxury hotel or similar.
• Excellent knowledge of Portofino and Ligurian coast.
• Established network of reliable local contacts.
• Outstanding communication and interpersonal skills.
• Proactive, intuitive, and anticipatory approach to guest service.
• Impeccable organizational skills; able to manage multiple requests.
• Discretion and diplomacy with sensitive information.
• Fluency in Italian and English; other languages valued.

Responsibilities

• Provide comprehensive and insightful recommendations on local attractions, dining, shopping, cultural events, and hidden gems.
• Skillfully make reservations and arrangements for restaurants, transportation (taxis, private cars, boats), excursions, spa treatments, and other bespoke services.
• Maintain an extensive network of contacts with local businesses, vendors, and service providers to secure preferred access and exceptional experiences for guests.
• Handle guest inquiries and requests with the utmost professionalism, discretion, and efficiency, no matter how unique or challenging.
• Provide accurate and up-to-date information on hotel services, facilities, and local events.
• Manage guest mail, messages, and packages with care and precision.
• Maintain a detailed log of guest preferences and special requests to ensure a highly personalized service experience during current and future stays.
• Collaborate closely with all hotel departments (Front Office, Housekeeping, F&B) to ensure seamless communication and exceptional service delivery.

Skills

Portofino knowledge

Local network

Communication skills

Discretion

Organizational skills

Italian language

English language

Additional languages valued

Job description

Splendido, A Belmond Hotel, perched in the Portofino hills, seeks a Concierge Agent for the 2027 season to join our Front of the House team and deliver authentic, luxury experiences with care, confidence and curiosity.

You will provide recommendations, arrange reservations for restaurants and transport, maintain local networks, handle guest inquiries discreetly, and collaborate with all departments to ensure seamless service and personalized stays.