Luxury Guest Experience Specialist
Belmond
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Benefits offered by this job
Job summary
Belmond's Villa Beatrice in Portofino is seeking a Guest Experience Agent for the 2027 season. You will join a luxury hospitality team, greeting guests, coordinating VIP services, and enhancing memorable stays within the Belmond portfolio.
Requirements include 2+ years in a luxury brand role, a hospitality-related Bachelor's degree, and fluency in Italian and English. The position offers a seasonal Labour contract with accommodation, transport, and employee benefits under an Italian CN.L Turismo
Qualifications
- Experience in luxury hospitality settings.
- Excellent communication and guest service skills.
- Ability to engage with international guests and teams.
Responsibilities
- Assist in daily front-of-house operations to maintain high service standards.
- Warmly welcome guests and provide personalized attention during their stay.
- Analyze guest feedback and help develop strategies to enhance experiences.
- Support pre-arrival preparations for VIP guests to ensure impeccable stays.
- Foster relationships with guests and colleagues for memorable experiences.
- Maintain clear inter-department communication to resolve requests quickly.
- Implement personalization strategies to create unique guest experiences.
Skills
Education
Job description
Belmond's Villa Beatrice in Portofino is seeking a Guest Experience Agent for the 2027 season. You will join a luxury hospitality team, greeting guests, coordinating VIP services, and enhancing memorable stays within the Belmond portfolio.
Requirements include 2+ years in a luxury brand role, a hospitality-related Bachelor's degree, and fluency in Italian and English. The position offers a seasonal Labour contract with accommodation, transport, and employee benefits under an Italian CN.L Turismo
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