Luxury Client Experience Advisor - Made to Measure

Canali S.P.A.; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

Canali S.P.A. is seeking an experienced retail professional to enhance client experiences in their Milan boutique. Candidates should possess a minimum of 3 years in luxury retail and excel in building authentic relationships. The role involves guiding clients through tailored experiences, contributing to boutique performance, and integrating made-to-measure services.

Fluency in English and Italian is essential, and familiarity with digital clienteling tools is a plus. Canali is committed to diversity and fostering an inclusive workplace environment.

Competenze

• Minimum 3 years of experience in luxury retail or a high-end customer-focused environment.
• Strong sensitivity to client experience, with a natural ability to build trust and long-lasting relationships.
• Knowledge of Made-to-Measure is considered a strong asset.

Mansioni

• Deliver an elevated and memorable in-store experience, embodying Canali’s brand values.
• Build authentic relationships with clients, understanding both expressed and unexpressed needs.
• Act as a trusted style advisor, guiding clients through a refined selling ceremony.
• Develop long-term client relationships through consistent follow-up and after-sales care.
• Contribute to the success of the boutique by achieving individual and team performance targets.
• Promote and integrate Made to Measure and MeByCanali services within the client journey.

Conoscenze

Client relationship building

Sales experience

Team-oriented mindset

Fluency in English and Italian

Proficiency with digital tools

Descrizione del lavoro

Canali S.P.A. is seeking an experienced retail professional to enhance client experiences in their Milan boutique. Candidates should possess a minimum of 3 years in luxury retail and excel in building authentic relationships. The role involves guiding clients through tailored experiences, contributing to boutique performance, and integrating made-to-measure services.

Fluency in English and Italian is essential, and familiarity with digital clienteling tools is a plus. Canali is committed to diversity and fostering an inclusive workplace environment.