Client Advisor - Milan

Canali; Turbigo; In loco; EUR 29.700 - 36.300; Tempo pieno

Vantaggi offerti da questo lavoro

Commission

Supplementary health insurance

Employee Assistance Programme

Descrizione del lavoro

Canali is seeking a professional for a luxury retail position in Milan, Italy. The ideal candidate will deliver a memorable in-store experience, building strong relationships with clients and acting as a trusted style advisor.

The role demands a minimum of 3 years of experience in luxury retail and fluency in both English and Italian. Benefits include a starting salary of €33,000, commission, and supplementary health insurance.

Competenze

• Minimum 3 years of experience in luxury retail or a high-end customer-focused environment.
• Strong sensitivity to client experience.
• Knowledge of Made-to-Measure is considered a strong asset.
• Comfortable with digital tools supporting clientelling and sales activities.

Mansioni

• Deliver an elevated and memorable in-store experience.
• Build authentic relationships with clients.
• Act as a trusted style advisor.
• Promote and integrate Made to Measure services within the client journey.

Conoscenze

Luxury retail experience

Client relationship building

Knowledge of Made-to-Measure

Digital tools proficiency

Fluency in English and Italian

Descrizione del lavoro

Canali has been a paradigm of Italian tailored luxury and masculine elegance for over 90 years. Since 1934, it has promoted the values of Made in Italy excellence through its artisanal know-how, creating sartorial masterpieces of extraordinary fit and comfort in a perfect balance of elements that blends culture and history with style and taste.

Position Location

Milan (Italy)

Job Responsibility

• Deliver an elevated and memorable in-store experience, embodying Canali’s brand values.
• Build authentic relationships with clients, understanding both expressed and unexpressed needs, and tailoring the experience accordingly.
• Act as a trusted style advisor, guiding clients through a refined and personalized selling ceremony.
• Develop long-term client relationships through consistent follow-up and after-sales care.
• Contribute to the success of the boutique by achieving individual and team performance targets.
• Promote and integrate the Made to Measure and MeByCanali services within the client journey.

Requirements

• Minimum 3 years of experience in luxury retail or a high-end customer-focused environment.
• Strong sensitivity to client experience, with a natural ability to build trust and long-lasting relationships.
• Knowledge of Made-to-Measure is considered a strong asset.
• Team-oriented mindset combined with a proactive and autonomous approach.
• Comfortable with digital tools supporting clientelling and sales activities.
• Fluent in English and Italian; additional languages are an advantage.
• Understanding of retail operations, including sales processes and stock management.

What Do We Offer

• Starting gross annual salary of €33,000, in line with the classification provided by the National Collective Labour Agreement in Commercial sector (CCNL Commercio) for "impiegato" employees. The final salary and grading level will be determined based on objective criteria, regardless of gender, such as experience, skills and seniority.
• Commission.
• Supplementary health insurance.
• Employee Assistance Programme (confidential 24/7 support).

The Company is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. We encourage applications from all genders, corners of the world and individual backgrounds.

Individuals who need to access information related to this job posting through alternative and adapted methods based on their specific type of disability, as well as any reasonable accommodations during the selection process, may send an email to [e-mail]