Luxury Client Advisor – Milan Boutique | Commission

CALZATURIFICIO STEPHEN S.R.L.; Lombardia; On-site; EUR 27,000 - 33,000; Full time

Benefits offered by this job

Commissions

Ticket Restaurants

CCNL Terziario Commercio

Job summary

Marni in Milan is seeking a Client Advisor to deliver an elevated in-store experience for an international clientele. You will drive sales across categories, nurture relationships, and ensure flawless service from checkout to post‑purchase.

The ideal candidate has at least five years in luxury retail, strong English, and a proven ability to meet targets, while collaborating with the store team and CRM systems to build local client networks.

Qualifications

• Minimum 5 years of retail experience, luxury experience preferred.
• Proven ability to achieve sales targets and build strong client relationships.
• Strong communication and interpersonal skills.
• Results-oriented with a client-centric approach.
• High attention to detail and organizational skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM tools.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Deliver a high standard of client service, ensuring an elevated and personalized in-store experience.
• Develop and maintain long-term relationships with clients, fostering loyalty and repeat business.
• Identify and maximize sales opportunities across all product categories.
• Apply effective selling techniques to anticipate and meet client needs.
• Capture and maintain accurate client data in CRM systems.
• Proactively engage clients to strengthen relationships and drive retention.
• Support the execution of in-store events and client engagement activities.
• Contribute to the development of the store’s local client network.
• Execute sales transactions accurately, including payments, returns, refunds, remote sales, and tax-free procedures.
• Maintain high standards of visual merchandising and store presentation in line with company guidelines.
• Ensure compliance with company policies and operational procedures.
• Support stockroom activities, including receiving, transfers, inventory, and reporting.
• Partner effectively with the store management team to support business objectives.
• Contribute to a positive and collaborative team environment.

Skills

Client service

Relationship building

Sales opportunities

Selling techniques

CRM

Client retention

Event support

Local networking

Sales transactions

Visual merchandising

Compliance

Stockroom

Team collaboration

Teamwork

MS Office

CRM systems

Tools

MS Office

CRM tools

Job description

Marni in Milan is seeking a Client Advisor to deliver an elevated in-store experience for an international clientele. You will drive sales across categories, nurture relationships, and ensure flawless service from checkout to post‑purchase.

The ideal candidate has at least five years in luxury retail, strong English, and a proven ability to meet targets, while collaborating with the store team and CRM systems to build local client networks.