Client Advisor

CALZATURIFICIO STEPHEN S.R.L.; Lombardia; Sur place; EUR 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Commissions

Ticket Restaurants

CCNL Terziario Commercio

Résumé du poste

Marni in Milan is seeking a Client Advisor to deliver an elevated in-store experience for an international clientele. You will drive sales across categories, nurture relationships, and ensure flawless service from checkout to post‑purchase.

The ideal candidate has at least five years in luxury retail, strong English, and a proven ability to meet targets, while collaborating with the store team and CRM systems to build local client networks.

Qualifications

• Minimum 5 years of retail experience, luxury experience preferred.
• Proven ability to achieve sales targets and build strong client relationships.
• Strong communication and interpersonal skills.
• Results-oriented with a client-centric approach.
• High attention to detail and organizational skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM tools.
• Fluent in English; additional languages are an advantage.

Responsabilités

• Deliver a high standard of client service, ensuring an elevated and personalized in-store experience.
• Develop and maintain long-term relationships with clients, fostering loyalty and repeat business.
• Identify and maximize sales opportunities across all product categories.
• Apply effective selling techniques to anticipate and meet client needs.
• Capture and maintain accurate client data in CRM systems.
• Proactively engage clients to strengthen relationships and drive retention.
• Support the execution of in-store events and client engagement activities.
• Contribute to the development of the store’s local client network.
• Execute sales transactions accurately, including payments, returns, refunds, remote sales, and tax-free procedures.
• Maintain high standards of visual merchandising and store presentation in line with company guidelines.
• Ensure compliance with company policies and operational procedures.
• Support stockroom activities, including receiving, transfers, inventory, and reporting.
• Partner effectively with the store management team to support business objectives.
• Contribute to a positive and collaborative team environment.

Connaissances

Client service

Relationship building

Sales opportunities

Selling techniques

CRM

Client retention

Event support

Local networking

Sales transactions

Visual merchandising

Compliance

Stockroom

Team collaboration

Teamwork

MS Office

CRM systems

Outils

MS Office

CRM tools

Description du poste

We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.

#COLOROUTSIDETHELINES

We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

Marni is looking for a Client Advisor to join its team's Boutique in Milan. This role is ideal for a client-focused professional with a strong background in luxury retail, who is passionate about delivering exceptional service and contributing to business performance.

PROFILE

• Deliver a high standard of client service, ensuring an elevated and personalized in-store experience
• Develop and maintain long-term relationships with clients, fostering loyalty and repeat business
• Identify and maximize sales opportunities across all product categories
• Apply effective selling techniques to anticipate and meet client needs
• Capture and maintain accurate client data in CRM systems
• Proactively engage clients to strengthen relationships and drive retention
• Support the execution of in-store events and client engagement activities
• Contribute to the development of the store’s local client network
• Execute sales transactions accurately, including payments, returns, refunds, remote sales, and tax-free procedures
• Maintain high standards of visual merchandising and store presentation in line with company guidelines
• Ensure compliance with company policies and operational procedures
• Support stockroom activities, including receiving, transfers, inventory, and reporting
• Partner effectively with the store management team to support business objectives
• Contribute to a positive and collaborative team environment.

Job Requirements

• Minimum 5 years of experience in retail; luxury experience preferred, with leather goods as a plus
• Proven ability to achieve sales targets and build strong client relationships
• Strong communication and interpersonal skills
• Results-oriented with a client-centric approach
• High attention to detail and organizational skills
• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM tools
• Fluent in English; additional languages are an advantage.

What We Offer

• CCNL Terziario Commercio
• Salary (gross annual): € 30.000
• Commissions
• Ticket Restaurants

The recruitment process is also open to candidates belonging to protected categories as defined by Italian Law No. 68/1999.

#MRN

Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.