Luxury Client Advisor - Milan Boutique

OTB; Turbigo; In loco; EUR 30.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Company welfare benefits

Descrizione del lavoro

Jil Sander is seeking a Client Advisor for our Milan boutique to deliver an exceptional luxury experience and drive business through tailored styling and high-end service. You will build lasting relationships, manage client portfolios with CRM tools, and consistently exceed sales targets while representing the brand's heritage and aesthetic vision.

The role requires 3–5 years in luxury fashion, strong clienteling and digital omnichannel skills, and availability on weekends.

Competenze

• 3–5 years of experience in luxury fashion retail.
• Proven track record of achieving and exceeding sales and client development objectives.
• Excellent clienteling and CRM management skills.
• Strong understanding of luxury customer expectations and high-end service standards.
• Strong digital and omnichannel mindset.
• Excellent organizational skills and attention to detail.
• Availability to work weekends and public holidays.

Mansioni

• Deliver an exceptional luxury experience, welcoming every client with professionalism, warmth and genuine care.
• Represent and communicate the values, heritage and aesthetic vision of Jil Sander through every client interaction.
• Build long-term relationships based on trust, loyalty and personalized service, creating memorable experiences that encourage repeat business.
• Develop an in-depth understanding of each client's lifestyle, preferences and wardrobe needs to provide tailored styling advice.
• Demonstrate outstanding selling abilities by guiding clients through the sales journey, identifying opportunities for cross-selling and up-selling while maintaining a client-first approach.
• Consistently achieve and exceed sales targets through proactive client development and business generation.
• Maintain an active client portfolio using CRM tools, ensuring regular outreach, appointment setting, follow-up communications and after-sales service.
• Actively generate new business opportunities by acquiring new clients and strengthening relationships with existing ones.
• Maintain accurate customer information including purchase history, product preferences, wish lists, special requests and follow-up activities.
• Demonstrate exceptional product knowledge across all categories while monitoring luxury market trends and competitors.
• Collaborate with the boutique team to achieve common objectives and contribute to a high-performing environment.
• Ensure impeccable visual standards and product presentation reflecting luxury excellence.

Conoscenze

Luxury retail

Clienteling

CRM management

Sales targets

Omnichannel

Interpersonal skills

Team player

Strumenti

CRM tools

Descrizione del lavoro

Jil Sander is seeking a Client Advisor for our Milan boutique to deliver an exceptional luxury experience and drive business through tailored styling and high-end service. You will build lasting relationships, manage client portfolios with CRM tools, and consistently exceed sales targets while representing the brand's heritage and aesthetic vision.

The role requires 3–5 years in luxury fashion, strong clienteling and digital omnichannel skills, and availability on weekends.