Luxury Boutique Team Leader - Client Experience & Sales

Valentino; Lazio; On-site; EUR 42,000 - 66,000; Full time

Job summary

Maison Valentino is seeking a Team Leader for Forte Dei Marmi to guide the sales team, embody the brand values, and ensure exceptional client experiences. You will coordinate with store management, VM, and partner teams to implement sales strategies and uphold operational standards.

The role focuses on client engagement, data-driven KPIs, and staff development, with responsibilities spanning from CRM campaigns to post-sale service. A hands-on leader will drive performance and store cohesion.

Qualifications

• Experience leading luxury retail teams and meeting sales targets.
• Strong client engagement and relationship-building skills.
• Ability to analyze sales data and drive KPI improvements.

Responsibilities

• Lead the sales team to achieve store targets and support overall store objectives.
• Engage clients and develop existing and new client relationships.
• Coordinate operations, stock handling, and compliance with procedures.
• Collaborate with VM team and store management on display guidelines and campaigns.
• Support onboarding and training for new hires and oversee CRM initiatives.

Skills

Team leadership

Client engagement

Sales optimization

Training

Operations management

Tools

SAP

PRISM

MY-V XP

Smart XP

After Sales App

Training App

Job description

Maison Valentino is seeking a Team Leader for Forte Dei Marmi to guide the sales team, embody the brand values, and ensure exceptional client experiences. You will coordinate with store management, VM, and partner teams to implement sales strategies and uphold operational standards.

The role focuses on client engagement, data-driven KPIs, and staff development, with responsibilities spanning from CRM campaigns to post-sale service. A hands-on leader will drive performance and store cohesion.