Client-Centric Team Leader — Luxury Retail Growth & KPIs

Valentino; Forte dei Marmi; On-site; EUR 32,000 - 39,000; Full time

Job summary

Valentino in Forte dei Marmi seeks a Team Leader to represent the brand and guide the sales team to deliver exceptional client experiences. You will partner with store management to execute styling, cross-selling, and KPI-focused initiatives across all client touchpoints.

You will master product knowledge, support operations, and train new hires while maintaining brand standards in a fast-paced retail environment.

Qualifications

• Experience in luxury fashion retail preferred.
• Strong clienteling and sales skills required.
• Ability to lead and develop a frontline team.

Responsibilities

• Lead the sales team to achieve targets and contribute to store objectives.
• Support store management and align with visual and CRM initiatives.
• Ensure compliance with store policies and operational procedures.

Skills

Sales targets

KPI understanding

Clienteling

Product knowledge

Operations

Team leadership

Tools

Smart XP

MY-V XP

PRISM

SAP

Training App

After Sales App

Job description

Valentino in Forte dei Marmi seeks a Team Leader to represent the brand and guide the sales team to deliver exceptional client experiences. You will partner with store management to execute styling, cross-selling, and KPI-focused initiatives across all client touchpoints.

You will master product knowledge, support operations, and train new hires while maintaining brand standards in a fast-paced retail environment.