Luxury Beauty Concierge & Sales Advisor

Officina Profumo-Farmaceutica di Santa Maria Novella; Firenze; On-site; EUR 25,000 - 35,000; Full time

Job summary

Officina Profumo-Farmaceutica di Santa Maria Novella in Firenze is seeking a Client Advisor to deliver an unforgettable luxury shopping experience, nurture client relationships, and drive personal and store sales growth.

You will provide expert product knowledge, actively cross-sell across ranges, and collaborate with colleagues to uphold the brand's heritage and standards in a fast-paced environment.

Qualifications

• 2–3 years in sales, luxury retail and/or beauty preferred.
• Ability to work in fast-paced environments.
• Proven ability to build enduring client and colleague relationships.
• Excellent written and verbal communication skills.
• Flexible schedule including evenings, weekends, holidays.
• English proficiency; other languages a plus.

Responsibilities

• Meet and exceed personal and store sales targets monthly and yearly.
• Follow Store Manager guidance and monitor store performance.
• Provide outstanding customer service and maintain high sales standards.
• Deliver luxury experience reflecting brand heritage.
• Use CRM to engage clients and tailor future development.
• Adopt Omni Channel approach and collaborate with colleagues.
• Maintain store presentation and product knowledge.

Skills

Sales experience

Luxury retail

Customer relationships

English proficiency

Communication skills

Flexibility

Job description

Officina Profumo-Farmaceutica di Santa Maria Novella in Firenze is seeking a Client Advisor to deliver an unforgettable luxury shopping experience, nurture client relationships, and drive personal and store sales growth.

You will provide expert product knowledge, actively cross-sell across ranges, and collaborate with colleagues to uphold the brand's heritage and standards in a fast-paced environment.