PRADA Beauty Advisor, Milano

PRADA; Milano; On-site; EUR 32,000 - 52,000; Full time

Job summary

Prada Group in Italy seeks a Beauty Advisor to deliver exceptional experiences and convert customers into brand advocates through personalized consultations and expert product knowledge.

You will drive sales, stay updated on beauty trends, support daily store operations, and build long-lasting relationships while upholding diversity and inclusion and collaborating with a cosmopolitan team.

Qualifications

• Experience in beauty retail is required.
• Deep knowledge of beauty and fragrance categories.
• Ability to understand and anticipate client needs.
• Solid makeup techniques and professional beauty knowledge.
• Make-up artist certification is a plus; able to work independently or in a team.
• Fluent English; other languages desirable.

Responsibilities

• Act as Prada Ambassador by upholding brand values.
• Share passion for beauty and product knowledge with customers.
• Leverage storytelling and beauty tech tools for engaging experiences.
• Build emotional connections with customers through active listening.
• Utilize CRM data to develop long-term client relationships.
• Cross-sell across categories to reach individual KPIs.
• Collaborate with colleagues to ensure exceptional experiences and inclusive environment.
• Upskill to adapt to evolving luxury beauty and retail.
• Stay updated on beauty trends.
• Support daily store operations and team collaboration.

Skills

Beauty retail

Fragrances knowledge

Make-up techniques

Client needs understanding

Team player

English language

Make-up artist certification

CRM & storytelling

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

As a Beauty Advisor, you will deliver exceptional beauty experiences that convert customers into loyal brand advocates. Through personalized consultations, genuine care and strong product expertise, you will drive sales growth and build long-lasting client relationships .

RESPONSIBILITIES

• Act as a true Prada Ambassador by consistently demonstrating the brand's values and commitments.
• Share your passion for beauty, product knowledge and application techniques with customers.
• Leverage storytelling and beauty tech tools to create engaging and memorable client experiences.
• Build strong emotional and empathetic connections with customers through active listening.
• Capture and utilize client data through CRM tools to develop long-term relationships and loyalty.
• Be proactively engaged in cross-selling within all categories to maximize sales opportunity in order to achieve individual sales targets and KPIs.
• Collaborate with colleagues, fostering open communication to ensure an excellent experience and support a positive, inclusive environment grounded in Diversity and Inclusion values.
• Continuously upskill to adapt to the evolving luxury, beauty and retail landscape.
• Stay updated on beauty trends.
• Support daily store operations, working in synergy with the team to ensure efficiency and excellence .

KNOWLEDGE AND SKILLS

Previous experience in beauty retail.

Passion and strong knowledge of beauty & fragrances categories.

Proactive understanding of client needs and desires.

Solid knowledge of professional beauty and make-up techniques.

Make-up Artist certification is a plus.

Being able to work both independently and as part of a team.

Ambition, resilience, self-motivation, result driven and problem solving.

Fluent spoken English expected. Other languages are desirable.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.