Luxury Accessories Clienteling Specialist

Jimmy Choo; Milano; On-site; EUR 26,000 - 35,000; Full time

Job summary

Capri Holdings Limited operates Jimmy Choo and seeks a dedicated retail associate in Milano to deliver exceptional luxury customer service and uphold brand standards on the shop floor.

You will build client relationships, maintain stock accuracy, participate in visual merchandising, and contribute to promotional activities to drive boutique performance and meet targets. A strong emphasis on professionalism and brand representation is key.

Responsibilities

• Providing exceptional customer service that exceeds expectations by following our selling ceremony and delivering a glamorous, luxury experience.
• Developing a detailed knowledge of Jimmy Choo products, construction, materials, care and design to offer expert guidance.
• Building and maintaining your own client database to encourage repeat visits and loyalty.
• Resolving customer complaints promptly by investigating issues and proposing effective solutions to store management.
• Maintaining stock controls, supporting stock takes, and ensuring continuous stock availability.
• Participating in store meetings, trainings and promotional events to drive boutique performance.
• Ensuring merchandise presentation reflects VM standards and maintaining tidiness and cleanliness of the boutique.
• Contributing ideas to improve boutique performance and achieve store targets.
• Supporting back-of-house and administrative operations as requested by store management.

Job description

Capri Holdings Limited operates Jimmy Choo and seeks a dedicated retail associate in Milano to deliver exceptional luxury customer service and uphold brand standards on the shop floor.

You will build client relationships, maintain stock accuracy, participate in visual merchandising, and contribute to promotional activities to drive boutique performance and meet targets. A strong emphasis on professionalism and brand representation is key.