Sales Associate FT (Fixed-Term)_La Rinascente Tritone

Itachoo S.r.l.; Roma; Sur place; EUR 26 000 - 35 000; Plein temps

Résumé du poste

Capri Holdings Limited, owner of Jimmy Choo, is seeking a luxury retail professional in Rome to deliver exceptional customer service and uphold the brand's glamorous image. You will build a client base, maintain stock accuracy, and participate in promotional events while adhering to VM standards and store policies.

The role emphasizes product knowledge, teamwork, and the ability to contribute to boutique performance and KPI achievement in a full-time, on-site environment.

Responsabilités

• Providing exceptional customer service and surpassing expectations by following our Selling Ceremony.
• Reflecting the glamorous luxury lifestyle image of Jimmy Choo through service, attitude and grooming.
• Developing detailed product knowledge to offer knowledgeable assistance on design, materials and care.
• Building and maintaining a personal client database to secure repeat visits and loyalty.
• Resolving complaints promptly by investigating issues and advising store management on solutions.
• Replenishing stock according to company procedures and maintaining stock controls for supply accuracy.
• Participating in stock takes and ensuring proper stockroom operations.
• Attending store meetings and training to maintain clear communication.
• Representing Jimmy Choo at promotional events and activities.
• Ensuring merchandise presentation reflects VM standards and keeping the boutique tidy.
• Contributing ideas to improve boutique performance and achieve KPIs.
• Following required procedures and policies and communicating Health & Safety concerns to the Store Manager.
• Supporting back-of-house and administrative operations and being flexible for ad-hoc duties.

Description du poste

Main responsibilities include

• Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony
• Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour
• Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
• Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty
• Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
• Playing an active role in replenishing stock according to company procedures and policies
• Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy
• Participating and supporting the team in stock takes as and when required
• Attending and participating in all store meetings and training events as required ensuring good communication is maintained
• Participating in, and representing Jimmy Choo during promotional events and activities
• Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all times
• Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance
• Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
• Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company
• Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures
• Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested
• Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the boutique

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process.

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate. Compensation Range: 26.000,00 - 35.000,00 EUR

Established in 1996, Jimmy Choo is a global luxury brand with an empowered sense of glamour and a playfully daring spirit. Celebrated for its confident style and exceptional craftsmanship, Jimmy Choo is synonymous with the art of celebrity dressing and red-carpet style. The house’s innovative spirit meets time-honoured techniques in the form of exceptional collections spanning footwear, handbags, fragrance, a range of accessories and a growing men’s offering. Together, CEO Hannah Colman and Creative Director Sandra Choi have built a global powerhouse defined by glamour, optimism and joy.

For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.