Life Sciences Localization Quality Manager

Welocalize; Lombardia; On-site; EUR 80,000 - 100,000; Full time

Job summary

Welo Life Sciences, a Welo Global brand, seeks a Quality Manager to oversee supplier alignment and performance for client accounts. You will monitor OKRs, manage quality deliverables, and liaise with Language Services to meet capacity and quality targets.

The role emphasizes data-driven decision making, KPI tracking, and continuous process improvement within a regulated life sciences context.

Qualifications

• Industry Expertise: Localization Vendor/Language/Quality Management background; CRO-Pharma or Medical Devices is a plus.
• Quality Methodology: Knowledge of Agile or Lean Six Sigma methodologies preferred.
• Technical Proficiency: Expertise in Translation Management Systems (TMS) and MTPE workflows.
• Data-Driven Problem Solving: Ability to use analytics for decision-making and process improvement.
• Communication & Influence: Strong English skills; ability to engage diverse stakeholders.
• Operational Agility: Manage multiple time-sensitive projects with accountability for quality.
• Education: Master’s degree or equivalent professional experience.
• Leadership & People Management: Full-cycle supervisory experience.

Responsibilities

• Partner with Engagement Managers to align suppliers and coordinate with Language Services.
• Serve as primary contact for language quality, managing client conversations and reports.
• Track KPIs (OTD, task acceptance, linguistic accuracy) and escalate underperformance.
• Design and maintain quality frameworks; update glossaries, style guides, and TM assets.
• Lead root cause analysis and CAPAs with Language Services.
• Ensure SLAs are met through regular quality measurement and analysis.
• Support development of new internal and customer initiatives for efficiency.

Skills

Quality Management

TMS Tools

Data Analytics

Communication Skills

Leadership Experience

OKRs

Education

Master’s degree

Tools

TMS

TM Tools

MTPE Workflows

Job description

Overview

The Quality Manager is the squad team member on a squad (s) responsible for supplier alignment and supplier performance on accounts owned by that squad. Performance includes, but is not limited to, on-time delivery, adherence to all client and project specific requirements, and defect-free deliverables. The role is managing service delivery quality to the client or managing tasks or initiatives. This role is responsible for engaging with the customer to understand capacity requirements and quality expectations and liaising with Language Services to ensure such requirements can be met. As part of ensuring adequate performance, the Quality Manager will monitor customer Objectives & Key Results (OKRs) and take necessary actions to ensure quality and on-time delivery targets are met.

About Welo Life Sciences

Welo Life Sciences, a Welo Global brand, is a specialized language and technology partner serving pharmaceutical, CRO, and medical device organizations operating in regulated global markets. We deliver regulator-ready translation, linguistic validation, and localization solutions that support clinical trials, pharmacovigilance, regulatory affairs, labeling, and global commercialization. Our approach combines subject matter expertise with ISO-certified quality processes and technology-enabled workflows designed to integrate seamlessly into life sciences operations. With extensive experience supporting global product development and post-market requirements, Welo Life Sciences helps organizations accelerate timelines, protect data integrity, and maintain compliance across languages and regions. All solutions are delivered within a secure, audit-ready framework supported by seven ISO certifications. welolifesciences.com

Main Duties

• Strategic Alignment: Partner with Engagement Managers to ensure supplier alignment and coordinate with the Language Services Team on resource recommendations and capacity planning
• Client Relationship Management: Serve as the primary point of contact for language quality, leading client conversations, managing documentation, and presenting regular quality reports
• Performance Monitoring: Track supplier KPIs—including OTD, task acceptance, and linguistic accuracy—flagging and escalating any performance that falls beneath defined client thresholds
• Quality Framework & Asset Management: Design and maintain quality frameworks, ensuring all language assets (glossaries, style guides, and TMs) are updated and optimized
• Corrective Action & Escalation: Act as the escalation point for PMs on missed deliverables; lead Root Cause Analysis (RCA) and oversee Quality Improvement Plans (QIP) or CAPAs in collaboration with Language Services
• SLA Compliance: Execute regular quality measuring and Content Type Analysis to ensure all internal and client-facing LQA SLAs are consistently met
• Process Improvement: Support the development of new internal and customer initiatives by assessing and optimizing current processes to drive efficiency

Experience

• Industry Expertise: Proven track record in Localization Vendor, Language, or Quality Management within fast-paced, client-centric environments. Experience in CRO-Pharma or Medical Devices would be a plus.
• Quality Methodology: Deep understanding of quality principles and practices; experience with Agile or Lean Six Sigma methodologies is preferred
• Technical Proficiency: Expert knowledge of Translation Management Systems (TMS), TM tools, and MTPE workflows, with a keen interest in emerging industry trends
• Data-Driven Problem Solving: Strong data literacy with the ability to leverage analytics for decision-making, risk mitigation, and proactive process improvement
• Communication & Influence: Exceptional verbal and written communication skills in English (multilingualism preferred) with the ability to present structured arguments and influence diverse stakeholders
• Operational Agility: High capacity to manage and prioritize multiple time-sensitive projects independently or as part of a team, while maintaining accountability for quality
• Education: Master’s degree or equivalent professional experience
• Leadership & People Management: Full-cycle supervisory experience in accordance with organizational policy, including hiring, training, and performance management for internal teams and external resources

Key Competencies

• Is a strong listener and effective collaborator
• Results-oriented and understands the importance of Objectives & Key Results (OKRs)
• Actively drives performance and delivers results
• Proactively develops clear solutions to complex problems

This role is for you if:

• You have experience with quality management in the translation/localization industry (in-house or freelance)
• You have worked with Life Sciences localization workflows

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.