Emergency Response Manager

Costa Crociere S.P.A.; Genova; Hybrid; EUR 50,000 - 60,000; Full time

Benefits offered by this job

Daily meal vouchers

Exclusive discounts

Wellbeing@Costa platform access

Free medical insurance

Family welfare benefits

Job summary

Costa Crociere S.p.A. is seeking an Emergency Response Manager based in Genoa to coordinate crisis management and business continuity activities. The role supports Costa’s guests, crew, operations, and brand during emergencies, in a hybrid, open-term arrangement.

You will work across shoreside offices and shipboard to safeguard operations, while ensuring timely, clear communications and sustained preparedness. Fluency in English is required.

Qualifications

• 3–5 years of professional experience in the same role.
• Ability to work across functions in an international operating environment.
• Clear, credible communication to influence stakeholders under pressure.
• Availability for round-the-clock support when on duty.

Responsibilities

• Coordinate and support incident management affecting guests, crew, operations, or reputation.
• Connect operational and corporate stakeholders for timely, aligned responses.
• Maintain informed, aligned communication as information evolves in time-critical incidents.
• Activate and coordinate Business Continuity Plans during major disruptions.
• Contribute to post-incident reviews and lessons learned.

Skills

Emergency response management

Crisis management

Stakeholder coordination

English fluency

Job description

Job Description

Within our Emergency Response & Business Continuity area, we are looking for colleagues who are ready to help Costa navigate critical situations with preparedness, clarity, and effective coordination. If you are passionate about playing a key role in coordinating Costa’s response to emergencies while safeguarding guests and crew members, business operations and our brand reputation, this role is for you!

How you'll live your ambition:

Based in Genoa, the Emergency Response Manager within the Crisis Management & Business Continuity dept, will play a key role in safeguarding guests, crew members, business operations, and the Costa brand during emergencies and business disruptions. You will support coordinated crisis response and the continuous development of Costa’s preparedness, resilience, and business continuity capabilities across shoreside offices and shipboard.

Demonstrate your passion

• You will act as a key member of Costa’s emergency response organization, coordinating and supporting the management of incidents affecting guests, crew, operations, or corporate reputation.
• You will connect the relevant operational and corporate stakeholders to enable a timely, aligned, and effective response throughout the incident lifecycle.
• Your coordination skills will shine as you keep stakeholders appropriately informed and aligned, even when information is evolving and decisions are time-critical.

Get things right

• You will coordinate activities effectively by assessing potential impacts and anticipating scenarios that could arise and lead to further escalation.
• You will contribute to post-incident reviews, lessons learned, and corrective action tracking, turning experience into stronger organizational resilience.
• You will help activate and coordinate Business Continuity Plans during major disruptions
• You will support the annual review of Business Impact Analyses and Plans development, maintenance, testing, and continuous improvement of Costa’s Business Continuity Program.

Foster collaborative communities

• You will work across Costa and CMG, engaging operational teams, shipboard leaders, Corporate Communications, Legal, medical and technical functions, and different crisis functions.
• You will participate in cross-functional projects that strengthen emergency coordination, communication, business resilience, and operational recovery capabilities

What makes you unique

• You combine a proactive, solutions-oriented approach with a strong sense of urgency and responsiveness.
• You have a professional experience in the same role of at least 3 - 5 years
• You are comfortable working across functions and organizational levels in an international and operationally complex environment.
• You communicate clearly and credibly, influencing stakeholders and bringing together different perspectives in high-pressure and rapidly evolving situations.
• You are committed to continuous improvement and to building a strong culture of preparedness and resilience.
• Fluency in English completes your profile.
• You are available to provide round-the-clock support when on duty.

What We Offer

Your Journey with Us

At Costa, we make your onboarding experience smooth and welcoming, with flexible smart working policy.

Benefits That Matter

Enjoy daily meal vouchers, exclusive discounts, and access to our Wellbeing@Costa platform for sports, travel, and cultural perks. We also provide free medical insurance and additional welfare benefits for you and your family.

Lifestyle & Family Care

Celebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our Genoa offices.

Growth & Engagement

We invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong.

Your employment

Open-term, full-time, hybrid.

CBA: "Contratto Unico dell'Industria armatoriale - Sezione 15 per il personale di Terra".

Salary Range: 50.000- 60.000€ based on skills and professional experience and individual incentive scheme.

Who We Are

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation & plc Group, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.

We are united by a shared passion: to drive success and live our ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything we do.

Start your journey with us

During the interview, all stages of the selection process will be explained to you. If you want to learn more, visit the following website: https://career.costacrociere.it/shoreside/#journey

Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.

Onboard your journey with us and explore your potential.

#Costa