L&D Manager, Luxury Hospitality (Two Resorts)

Lefay Resorts & Residences; Gargnano; On-site; EUR 40,000 - 45,000; Full time

Benefits offered by this job

Ticket Restaurant

Job summary

Lefay Resorts & Residences is seeking a Learning & Development Manager to design, implement, and refine learning, leadership development, onboarding, and succession planning strategies across the Lefay cluster. This role collaborates with the Executive Committee and operational leaders to identify service gaps and craft targeted programs, aligning with our values and business objectives.

Across both Lefay resorts, the L&D Manager will deploy Marriott programs such as Power of M and HOME,

Qualifications

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 6 years experience in the human resources or related professional area; certified trainer.
• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; 4 years experience in the human resources or related professional area.

Responsibilities

• Partner with leaders to identify capability gaps and implement targeted development solutions.
• Measure learning effectiveness and business impact through employee engagement, retention, guest satisfaction, service quality, and financial performance metrics.
• Develop and coordinate the Lefay SPA Academy.
• Develop and execute the learning and development strategy aligned with business priorities and talent needs.
• Lead leadership, management, onboarding, succession planning, and talent development initiatives.
• Promote employer branding activities, such as Recruiting Days and partnerships with schools.
• Ensure the delivery of corporate, compliance, service excellence, and leadership development programs.
• Foster a culture of continuous learning, coaching, and leadership excellence.

Skills

Fluent Italian

Fluent English

Education

2-year degree in HR/ Hospitality/ related major

4-year bachelor’s degree in HR/ Hospitality/ related major

Job description

Lefay Resorts & Residences is seeking a Learning & Development Manager to design, implement, and refine learning, leadership development, onboarding, and succession planning strategies across the Lefay cluster. This role collaborates with the Executive Committee and operational leaders to identify service gaps and craft targeted programs, aligning with our values and business objectives.

Across both Lefay resorts, the L&D Manager will deploy Marriott programs such as Power of M and HOME,