Key Account Manager BU Transport

Danzas Corporation; Italia; On-site; EUR 50,000 - 57,000; Full time

Job summary

DHL Supply Chain is seeking an experienced Key Account Manager to join our Transportation Business Unit in Italy, overseeing a portfolio of strategic FMCG customers. You will blend strategic account management with business development, owning customer relationships and growth initiatives.

The role requires strong negotiation skills, deep commercial acumen, and the ability to interpret data to drive improvements.

Qualifications

• Proven experience in Key Account Management and Business Development within logistics/supply chain.
• Experience managing large and complex customer portfolios.
• Excellent stakeholder management, communication and negotiation skills.
• Fluent English.

Responsibilities

• Manage and grow relationships with key strategic customers, acting as their primary commercial partner.
• Identify and develop new business opportunities within existing accounts and through new customer acquisition activities.
• Lead commercial negotiations, contract renewals, tenders, and proposal development.
• Monitor operational and financial performance, ensuring alignment with customer expectations and business objectives.
• Analyze customer-specific KPIs and drive continuous performance improvement initiatives.
• Partner with Operations, Planning, Customer Service, and Finance teams to ensure excellent service delivery and customer satisfaction.
• Act as a trusted advisor to customers while contributing directly to growth and profitability of the Transportation Business Unit.

Skills

Key Account Management

Business Development

Negotiation

Stakeholder Management

Analytical Thinking

Communication

English Fluency

Education

Bachelor's/Master's in Industrial Engineering, Economics, or Business Administration

Master’s in Transportation, Logistics or Supply Chain

Job description

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL Supply Chain has the opportunity for you.

We are looking for a Key Account Manager BU Transport

If you are motivated, organized individual, seeking a challenging and rewarding opportunity and …

If you're looking for change, and you're ready to make changes … we're looking for you .

DHL Supply Chain is seeking an experienced Key Account Manager to join our Transportation Business Unit, managing and expanding a portfolio of strategic customers operating primarily within the Fast Moving Consumer Goods (FMCG). The role combines strategic account management with a strong business development focus and ownership of a customer portfolio.

Your Responsibilities

• Manage and grow relationships with key strategic customers, acting as their primary commercial partner.
• Identify and develop new business opportunities within existing accounts and through new customer acquisition activities.
• Lead commercial negotiations, contract renewals, tenders, and proposal development.
• Monitor operational and financial performance, ensuring alignment with customer expectations and business objectives.
• Analyze customer-specific KPIs and drive continuous performance improvement initiatives.
• Partner closely with Operations, Planning, Customer Service, and Finance teams to ensure excellent service delivery and customer satisfaction.
• Act as a trusted advisor to customers while contributing directly to the growth and profitability of the Transportation Business Unit.

What We're Looking For

• Bachelor's or Master's Degree in Industrial Engineering, Economics, Business Administration, or a related field.
• A postgraduate qualification or Master's degree in Transportation, Logistics, or Supply Chain Management will be considered a strong plus.
• Proven experience in Key Account Management, Business Development, or Commercial Management within the transportation, logistics, or supply chain industry.
• Solid commercial acumen and experience managing large and complex customer portfolios.
• Excellent stakeholder management, communication, and negotiation skills.
• Strong analytical mindset with the ability to interpret business data and translate insights into actions.
• Fluent English.

Salary Range: €50,000 - €57,000 Gross Annual Salary