Key Account Manager

Experian; Lombardia; Hybrid; EUR 52,000 - 68,000; Full time

Job summary

Experian is hiring for a field-based sales role in Lombardy, Italy. You will drive revenue by retaining and growing existing accounts while pursuing new prospects, with a focus on cross-selling and upselling within financial services clients.

The role requires strong relationship-building, negotiation and market knowledge to articulate Experian's data and technology propositions to clients, while meeting KPIs for retention and growth.

Qualifications

• 10 years experience in consultive sales roles, ideally in the software/data industry.
• Knowledge / Network about financial industry (banks / financial houses / payment institutions / ...)

Responsibilities

• Identify new clients and qualify opportunities.
• Cross-sell and upsell within existing accounts.
• Develop and maintain account plans to support revenue goals.
• Build and implement an effective contact strategy.
• Forecast accurately on a monthly basis and manage client debt.
• Ensure KPIs around client contact, retention and growth are met.
• Deliver excellent client service and aim to exceed expectations.

Skills

Client relationships

Negotiation

Networking

Data analytics

Business acumen

Communication

Leadership

Market knowledge

Sales strategy

Forecasting

Job description

• Department: Sales & Business Development
• Schedule: Full Time

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

To achieve revenue targets through the retention and growth of existing customers (T1, T2, T3) and hunting prospects. Is field based.

Sales
- Identify new clients and qualify new opportunities
- Identify key contacts within existing accounts; cross selling and upselling accordingly
- Develop and maintain account plan to support revenue goals and objectives
- Build and implement an effective contact strategy
Processes
- Understand Experian's proposition and be able to articulate this in the context of the client/s requirements. Have broad
- knowledge of the market we operate in and our competitors
Client
- Forecast accurately and consistently on a monthly basis and effectively manage client debt
Operational
- Ensure all KPIs surrounding client contact, retention, and growth are met.
Customer
- Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do.
- Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making.
- Deliver great clients and consumers service and seek to exceed client / consumer expectations.
Regulatory, Governance and Control
- Adhere to all regulatory requirements within role responsibility and expedite issues quickly.
- Pro-actively identify risks and make recommendation to mitigate these.
- Understand and adhere to specific regulatory obligations and company policies and procedures.
Performance Management
- Understand and participate in Elevate Performance ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
- Comply with the Training and Competency requirements and complete required training in a timely manner.
Knowledge, Skills and Experience
- Drive, determination and the ability to self-motivate
- Ability to build and sustain effective business relationships
- Fluency in data, analytics and business process management
- Proven ability to articulate complex propositions in terms of business value
- Excellent commercial acumen and negotiation skills
- Outstanding networking and communication skills
- Strong written communication
- Demonstrable leadership of others

Qualifications

• 10 years experience in consultive sales roles, ideally in the sortwere / data industry
• Knowledge / Network about financial industry (banks / financial house / payment institutions / ...)

Additional Information

Salary range =52.100,00 - 67.750,00

Level=EB8

The indicated range serves as a reference point. The final package will be determined during the selection process based on objective, gender-neutral criteria.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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