Junior Sales & Operations Account - B2B Wholesale

ERG; Italia; Remote; EUR 42,000 - 64,000; Full time

Job summary

ERG Media seeks a commercial + operations professional to own a portfolio of wholesale accounts and to streamline the order-to-fulfillment process. You will coordinate warehouse fulfilment, manage international shipments, and oversee export and customs paperwork.

Reporting to the Sales Manager, you will sit at the center of a process we are actively redesigning, ensuring data integrity and excellent customer communication across time zones.

Qualifications

• 1–3 years inSales, account management, or wholesale operations.
• Hands-on experience with logistics and warehouse coordination.
• Experience exporting goods internationally, including customs paperwork.
• Strong written English.
• Available for overlap with Central European Time business hours.

Responsibilities

• Own a portfolio of narrow-liner wholesale accounts, from prospecting and outreach through to closing.
• Run the logistics—coordinate with warehouse and fulfilment partners so orders ship accurately and on time.
• Manage international shipping and export—prepare and check customs paperwork, work with freight forwarders and brokers, ensure smooth cross-border movement.
• Keep the CRM, store-finder listing, and consignment stock reporting clean.
• Keep customers happy—handle order confirmations, stock and shipping updates, and day-to-day queries.

Skills

Sales experience

Account management

Logistics coordination

Exporting goods internationally

English writing skills

Shopify B2B experience

Tools

Shopify B2B experience

Job description

Who we are

ERG Media is an independent publisher of high-design luxury books, working with brands like Porsche, Grand Seiko, and Acqua di Parma. Our books sit in premium bookstores and lifestyle retailers around the world and our wholesale business is growing fast, especially in the US.

We're building a leaner, smarter B2B operation, and we need someone to help run it.

The role

This is a commercial + operations role. Half of it is owning and growing a portfolio of smaller wholesale accounts, building pipeline, running outreach, and closing orders. The other half is making the machine behind those orders work: coordinating warehouse fulfilment, managing international shipments, and keeping the export and customs process clean.

You'll report to the Sales Manager and sit at the centre of a process we're actively redesigning.

What you'll do

• Own a portfolio of narrow-liner wholesale accounts, from prospecting and outreach through to closing


• Run the logistics — coordinate with our warehouse and fulfilment partners so orders ship accurately and on time


• Manage international shipping and export — prepare and check customs paperwork, work with freight forwarders and brokers, and keep goods moving cleanly across borders


• Keep the data clean — own the CRM, the store-finder listing, and consignment stock reporting


• Keep customers happy — handle order confirmations, stock and shipping updates, and day-to-day account queries without the back-and-forth

1–3 years in sales, account management, or B2B/wholesale operations

Hands-on experience with logistics and warehouse coordination (working with 3PLs, managing stock and fulfilment)

Practical experience exporting goods internationally — customs documentation, freight forwarders, Incoterms, commodity codes, and cross-border duties

Strong written English

Confidence doing outbound outreach and following up like a professional

Available for overlap with Central European Time business hours

Nice to have:

• Shopify B2B experience


• Exposure to consignment or wholesale accounting


• Familiarity with US import and tariff rules


• Fluency in Italian, German, or Japanese


• Familiarity with selling premium goods to wholesale accounts