Junior Consumer Value Insights Analyst — Growth & Impact

Ermenegildo Zegna Holditalia S.p.A; Milano; On-site; EUR 26,000 - 33,000; Full time

Job summary

ZEGNA in Milan is seeking a Junior Consumer Value Insights Specialist to analyze consumer behavior and translate data into actionable recommendations that drive satisfaction, engagement, and business performance.

You will build dashboards, collaborate with Marketing, CRM and Product teams, support segmentation models, and gather feedback to shape value‑driven initiatives across the organization.

Qualifications

• 1-2 years of experience in consumer insights, analytics or consumer experience roles.
• Skilled in data tools such as Excel, SQL, and BI platforms (Tableau, Power BI, Looker).
• Ability to interpret data and translate findings into actionable insights.
• Strong communication and visualization skills.
• Detail-oriented and comfortable working with large datasets.
• Curiosity and continuous improvement mindset.
• Fluent in English.

Responsibilities

• Analyze consumer data, market trends and feedback to identify key insights.
• Assess engagement, retention, purchase behavior and customer lifetime value.
• Build dashboards and reports to communicate insights to stakeholders.
• Collaborate with Consumer Value, Marketing, CRM and Product teams for recommendations.
• Support development of consumer segmentation models.
• Gather feedback from surveys, social listening, NPS, and service interactions.

Job description

ZEGNA in Milan is seeking a Junior Consumer Value Insights Specialist to analyze consumer behavior and translate data into actionable recommendations that drive satisfaction, engagement, and business performance.

You will build dashboards, collaborate with Marketing, CRM and Product teams, support segmentation models, and gather feedback to shape value‑driven initiatives across the organization.