Junior Affiliate Operations & Support Associate

Igbaffiliate; Italia; In loco; EUR 6700 - 11.000; Tempo pieno

Descrizione del lavoro

Igbaffiliate in Italy is seeking a Junior Affiliate Executive for an internship to support Eurobet store and corner operators across Italy. You will handle inquiries via chat, email, or phone and provide technical and application support at points of sale.

The role includes conducting telephone product training, verifying winnings under AML regulations, and assisting with credit claims and store activations while following internal procedures. Fluency in English is preferred.

Competenze

• Graduate or high school graduate.
• Excellent ability to handle confidential information.
• Strong customer service mindset.

Mansioni

• Provide efficient and professional support to Eurobet store and corner operators throughout Italy.
• Handle requests via messaging, email, or telephone and forward to relevant department.
• Conduct telephone training of gaming terminal and products at points of sale.
• Verify winnings in compliance with AML regulations.
• Support senior resources in managing credit claims and conducting recovery calls.
• Manage customer registry and account adjustments per procedures.
• Publish and manage store activations and related reporting tickets.

Conoscenze

Customer oriented

Interpersonal skills

Organizational skills

Teamwork

Numerical ability

Office suite

English preferred

Formazione

High school diploma or higher

Descrizione del lavoro

Igbaffiliate in Italy is seeking a Junior Affiliate Executive for an internship to support Eurobet store and corner operators across Italy. You will handle inquiries via chat, email, or phone and provide technical and application support at points of sale.

The role includes conducting telephone product training, verifying winnings under AML regulations, and assisting with credit claims and store activations while following internal procedures. Fluency in English is preferred.