ITSM Demand & Product Lead

Global Roles; Roma; In loco; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Global Roles is seeking an ITSM Demand Manager in Rome to align business needs with IT delivery, focusing on ServiceNow ITSM and related tools. You will coordinate backlogs, drive prioritization, and support adoption across the Technology Division.

The role emphasizes collaboration with business partners, TEC stakeholders, and support teams to improve service performance and governance. Strong communication and change management skills are essential here.

Competenze

• University degree in CS, business, economics or IR.
• 4+ years in operations or similar with business users.
• Fluency in English (oral and written).
• Excellent communication and interpersonal skills.

Mansioni

• Coordinate demand intake related to ServiceNow ITSM.
• Develop and maintain the ServiceNow product roadmap.
• Evaluate, consolidate, and prioritize functional requirements.
• Create and manage product backlogs per Scrum.
• Engage TEC stakeholders and promote product adoption.
• Produce reports and insights for decision-making.
• Support Organizational Change Management across the org.

Conoscenze

Business and IT strategy

Microsoft Office Suite

Windows

Database Management

EasyVista Service Manager

ITIL Fundamental V4

ServiceNow Certified System Admin

Technical Project Management

Business Process Analysis

Demand Management

Product Backlog Coordination

Service Management

Product Adoption

Continual Improvement

Formazione

University Degree in Computer Science, Business Administration, Economics or International Relations

Strumenti

EasyVista Service Manager

SQL databases

Windows

Descrizione del lavoro

Global Roles is seeking an ITSM Demand Manager in Rome to align business needs with IT delivery, focusing on ServiceNow ITSM and related tools. You will coordinate backlogs, drive prioritization, and support adoption across the Technology Division.

The role emphasizes collaboration with business partners, TEC stakeholders, and support teams to improve service performance and governance. Strong communication and change management skills are essential here.