Italy Operations & Compliance Leader (Rider Experience)

Glovo Group; Lombardia; On-site; EUR 110,000 - 150,000; Full time

Benefits offered by this job

Equity plan

Private health insurance

Monthly Glovo credit

Discounts on transportation

Discounts on food

Kindergarten expenses discounts

Extra time off

Work from home two days a week

Work from anywhere up to three weeks a

Enhanced parental leave

Online therapy and wellbeing

Job summary

Glovo is seeking an Operational Compliance & Rider Operations Lead for Italy to shape and safeguard our local delivery framework during a growth phase. You will own regulatory compliance, union relations, and rider support processes, reporting to the Head of Operations.

With 4+ years in operations leadership, you will mentor a team, collaborate with Global Operations, Legal, and Finance, and drive automation to scale the rider network while upholding high standards of efficiency and compliance

Qualifications

• People leadership experience with coaching and developing a team of 4+ people.
• Hands-on proficiency with Excel and analytical platforms like Looker, plus a mindset for process automation.
• Strong ability to manage complex projects and navigate relationships with internal and external stakeholders.
• Fluency in Italian and English (written and spoken).

Responsibilities

• Lead and mentor a team of 4 direct reports across rider acquisition, rider experience/support, billing & cash management, union relations, and legal/authorities support.
• Define, deploy, and monitor local processes to ensure compliance with Italian regulations and authorities' guidelines.
• Establish and manage constructive union dialogue and relationships with external institutions.
• Drive continuous improvement in rider onboarding, support, and automated billing processes.
• Collaborate with Global Operations, Legal, and Finance to align local operations with global strategies.
• Leverage data and tools to streamline workflows and scale rider operations.

Skills

People Leadership

Analytical & Data-Driven

Project & Stakeholder Management

Language Fluency: Italian & English

Tools

Excel

Looker

Job description

Glovo is seeking an Operational Compliance & Rider Operations Lead for Italy to shape and safeguard our local delivery framework during a growth phase. You will own regulatory compliance, union relations, and rider support processes, reporting to the Head of Operations.

With 4+ years in operations leadership, you will mentor a team, collaborate with Global Operations, Legal, and Finance, and drive automation to scale the rider network while upholding high standards of efficiency and compliance