Italy Market Quality Lead — End-to-End Quality & Ops

The Magnum Ice Cream Company; Roma; Presencial; EUR 50.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal vouchers

Flexible working

Health & wellbeing support

Descripción de la vacante

The Magnum Ice Cream Company is seeking a Market Quality Operations lead in Italy to safeguard consumer experience and quality standards across the Go-To-Market teams. You will act as the quality partner for business functions, customers and logistics, ensuring product quality, regulatory compliance, and cold chain excellence across the market.

You will drive continuous improvement initiatives, manage quality incidents, support the implementation of global quality standards at local level, and

Formación

• Master’s degree in Food Science, Biology, Chemistry, Engineering, Microbiology or related field.
• Several years of experience in Quality, Supply Chain, Manufacturing or R&D in FMCG.
• Strong knowledge of quality management systems and continuous improvement methods.

Responsabilidades

• Lead Market Quality Operations activities across Italy, ensuring compliance with quality standards and regulations.
• Partner with Logistics to drive end-to-end cold chain excellence and warehouse performance.
• Lead warehouse audits, CAPA tracking, and continuous improvement across distribution operations.
• Monitor quality KPIs and analyze data to identify trends, risks and opportunities.
• Act as primary contact for consumer and customer quality complaints and investigations.
• Support quality incident and crisis management within the country context.
• Drive quality improvement initiatives to strengthen customer satisfaction and operational performance.
• Support Collaboratives Manufacturing audits and visits.
• Monitor quality-related stock provisions, blocked stock and waste management.

Conocimientos

English fluency

Quality mindset

Data analysis

Stakeholder management

Educación

Master's degree in Food Science/Engineering/CMC/Biology or related field

Herramientas

Quality management platforms

Descripción del empleo

The Magnum Ice Cream Company is seeking a Market Quality Operations lead in Italy to safeguard consumer experience and quality standards across the Go-To-Market teams. You will act as the quality partner for business functions, customers and logistics, ensuring product quality, regulatory compliance, and cold chain excellence across the market.

You will drive continuous improvement initiatives, manage quality incidents, support the implementation of global quality standards at local level, and