Country Market Quality Operations Lead - Italy

Magnum Icc Sweden Supply Ab; Roma; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Magnum Icc Sweden Supply Ab is seeking a Market Quality Operations lead to safeguard product quality, regulatory compliance, and cold chain excellence across Italy. You will partner with logistics, manufacturing and customers to drive continuous improvement and resolve quality issues.

The role requires a Master’s degree in a relevant science, years of FMCG quality experience, strong data analytics, and fluency in English. Willingness to travel up to 20% across Italy is expected.

Formación

• Several years of experience in Quality, Supply Chain, Manufacturing or R&D within FMCG with ownership of complex quality and compliance agendas.
• Strong knowledge of quality management systems, compliance requirements, and continuous improvement methodologies.
• Experience with audits, CAPA management, and quality performance monitoring.
• Proficient in data analysis to identify trends and translate insights into actions.
• Excellent stakeholder management and communication across functions and external partners.
• Proactive, owns multiple priorities in a fast-paced environment.
• Fluency in English (written and spoken) is mandatory.
• Willingness to travel up to 20% across Italy for audits and site visits.

Responsabilidades

• Lead and drive Market Quality Operations activities across the country to ensure quality standards and regulatory compliance.
• Partner with Logistics teams to drive end-to-end cold chain excellence, including temperature control and traceability.
• Lead warehouse audits and track CAPA; support continuous improvement across distribution operations.
• Monitor quality KPIs and analyze data to identify trends and improvement opportunities.
• Serve as primary contact for consumer and customer quality complaints; lead investigations and actions.
• Coordinate quality incidents and crises with cross-functional teams to ensure timely resolution.
• Drive quality improvement initiatives to strengthen customer satisfaction and operational performance.
• Support Collaborative Manufacturing partners through audits and technical visits.
• Oversee quality-related stock provisions, blocked stock and waste management.
• Coach and lead continuous improvement initiatives to foster a quality culture.
• Assist in digital quality systems and platforms; support standardization across European network.
• Lead on-shelf quality assessments as part of Unmissable Brand Superiority program.

Educación

Master's Degree in Food Science / Biology / Chemistry / Engineering / Microbiology or related

Herramientas

Quality management platforms

Descripción del empleo

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world's biggest pure-play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done.

We're curious and ready for what's next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

This role offers the opportunity to be part of the Market Quality Operations (MQO) team, supporting quality excellence across the Go-To-Market organisation. You will act as a key partner for business functions, customers and logistics teams, ensuring product quality, regulatory compliance and cold chain excellence throughout the market. You will play a crucial role in safeguarding consumer experience, driving continuous improvement initiatives and supporting the resolution of quality issues, incidents and customer concerns. The role also contributes to the implementation of quality programs, warehouse compliance, collaborative manufacturing oversight and the execution of global quality standards at local level.

What you'll be responsible for

• Lead and drive Market Quality Operations activities across the country, ensuring compliance with company quality standards and regulatory requirements, while acting as the key quality representative for the market.
• Partner with Logistics teams to drive end-to-end cold chain excellence, monitoring temperature control, traceability, blocked stock management and warehouse performance.
• Lead warehouse audits, track corrective and preventive actions (CAPA), and support continuous improvement initiatives across distribution operations.
• Monitor quality KPIs and conduct data analysis to identify trends, risks and opportunities for improvement.
• Act as the primary point of contact for critical consumer and customer quality complaints, providing leadership on investigations, corrective actions, stakeholder alignment and executive reporting where required.
• Support and, when required, lead quality incident and crisis management processes within the country context, coordinating cross-functional teams and external stakeholders to ensure timely resolution and risk mitigation.
• Drive quality improvement initiatives that strengthen customer satisfaction, consumer trust and operational performance.
• Support Collaborative Manufacturing (CM) partners through audits, technical visits and continuous improvement activities.
• Monitor quality-related stock provisions, blocked stock and waste management processes to minimize losses.
• Influence and drive quality culture across business functions through training, coaching and leadership of continuous improvement initiatives.
• Support the execution of digital quality systems, tools and platforms while contributing to standardization and best practice sharing across the European Quality network.
• Lead and support on-shelf quality assessments as part of the Unmissable Brand Superiority program.

We're looking for someone who

• Holds a Master's Degree in Food Science, Biology, Chemistry, Engineering, Microbiology or another relevant scientific discipline.
• Has several years of experience in Quality, Supply Chain, Manufacturing or R&D within the FMCG industry, with demonstrated ownership of complex quality and compliance agendas.
• Brings strong knowledge of quality management systems, compliance requirements, and continuous improvement methodologies.
• Has experience working with audits, CAPA management, and quality performance monitoring.
• Is comfortable analyzing data, identifying trends, and translating insights into actions.
• Demonstrates strong stakeholder management and communication skills, with the ability to interact effectively across functions and with external partners.
• Has a proactive mindset, a strong sense of ownership, and the ability to manage multiple priorities in a fast-paced environment.
• Is resilient under pressure and able to respond effectively to incidents and urgent business needs.
• Has strong digital capabilities and is comfortable working with reporting tools and quality management platforms.
• Fluency in English (written and spoken) is mandatory.
• Availability to travel up to 20% of the time across Italy for audits, warehouse visits, external manufacturing sites and customer-related quality activities.
• Values collaboration, clear accountability and an ability to influenc