Italian-speaking Tech Support Specialist (Remote Portugal)

Cbtalents; Palermo; Remoto; EUR 28.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Salary

Remote work model

Relocation support provided

Descrizione del lavoro

Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will handle customer inquiries in Italian and English, troubleshoot technical issues, and document cases accurately.

Relocation support is available for eligible candidates. The position offers a competitive salary and a remote work model based in Portugal, with opportunities to turn challenging situations into positive experiences.

Competenze

• Fluent in Italian and English and able to communicate clearly.
• Tech-savvy with comfort handling technical inquiries.
• Good problem-solving and quick thinking under pressure.
• Detail-oriented with strong documentation skills.
• Empathetic, patient, and customer-focused attitude.
• Previous customer service experience preferred.
• Sales experience is a plus but not mandatory.

Mansioni

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle inquiries and complaints with professionalism and empathy.
• Explain technical solutions clearly to customers.
• Track issues and document cases accurately.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build loyalty.

Conoscenze

Italian and English fluency

Tech-savvy

Problem-solving

Detail-oriented

Empathetic and patient

Customer-service experience

Sales experience a plus

Descrizione del lavoro

Cbtalents is hiring an Italian-speaking Technical Customer Support Specialist for a remote role based in Portugal. You will handle customer inquiries in Italian and English, troubleshoot technical issues, and document cases accurately.

Relocation support is available for eligible candidates. The position offers a competitive salary and a remote work model based in Portugal, with opportunities to turn challenging situations into positive experiences.