Italian-speaking Tech Support Specialist - Remote (Portugal)

Cbtalents; Lecce; In loco; EUR 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

Cbtalents in Portugal is seeking an Italian-speaking Technical Customer Support Specialist for a remote tech project. You will provide customer support in Italian and English, troubleshoot technical inquiries, document cases, and help turn challenging situations into positive experiences.

Remote position with relocation support for eligible candidates; you must be based in Portugal or willing to relocate, with relocation assistance provided.

Competenze

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Good problem-solving ability and quick thinking.
• Detail-oriented and able to track issues properly.
• Empathetic, patient, and customer-focused.
• Able to stay calm in high-pressure situations.

Mansioni

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle customer inquiries and complaints with professionalism and empathy.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Conoscenze

Customer service

Communication skills

Problem solving

Detail oriented

Empathy

Patience

Descrizione del lavoro

Cbtalents in Portugal is seeking an Italian-speaking Technical Customer Support Specialist for a remote tech project. You will provide customer support in Italian and English, troubleshoot technical inquiries, document cases, and help turn challenging situations into positive experiences.

Remote position with relocation support for eligible candidates; you must be based in Portugal or willing to relocate, with relocation assistance provided.