French Speaking Support Specialist

TELUS Digital; Italia; In loco; EUR 18.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Health insurance

Relocation bonus €1,200 gross

Company-provided accommodation (up to

Descrizione del lavoro

TELUS Digital Bulgaria is recruiting a Customer Support Specialist fluent in French and English to join the team in Sofia. You'll handle inquiries via phone, email, chat, or tickets and focus on delivering excellent customer experiences. Training is fully paid and relocation assistance is provided to help you settle in quickly.

Benefits include health insurance, a relocation bonus of €1,200 gross, up to 30 days of company-provided accommodation, and support with finding a long-term home.

Competenze

• No prior experience required.
• Fluency in French and English is essential.
• Excellent communication skills.

Mansioni

• Deliver great customer experience and satisfaction.
• Identify and assess customers' needs.
• Assist with general inquiries, product support, and troubleshooting via phone, e‑mail, chat, or tickets.

Conoscenze

French fluency

English fluency

Excellent communication

Descrizione del lavoro

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

Are you ready to take the next step in your career? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Customer Support Specialist with French and English you will be a part of a great team and all together will:

• Achieve great customer experience and satisfaction
• Identify and assess customers' needs
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets

As a candidate, you do not need to have experience in a similar role but you should be fluent in French & English and have excellent communication skills.

We Offer:

• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects!

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.