Italian-Speaking Renewal & Growth Manager

Pillar Srl; Lombardia; On-site; EUR 30,000 - 35,000; Full time

Benefits offered by this job

€30,000-€35,000 base salary

Bonus linked to net revenue retention

Based in Milan or Barcelona

Cross-functional collaboration

Job summary

Pillar Srl is building the operating system for construction and seeks a Customer Success professional to protect recurring revenue, expand customer value, and prevent churn. You will own the commercial customer journey before renewal and lead renewal and upsell conversations across a growing client base.

You will engage customers 90 days before renewal, identify upsell opportunities, and collaborate with Sales, Product, and CS to remove blockers while maintaining a strong focus on retention and

Qualifications

• Native-level Italian language skills are mandatory.
• Experience in Account Management, Customer Success, renewals, or another customer-facing commercial role.
• Comfortable leading commercial conversations and asking for commitment.
• Proactive ownership to prevent churn and protect revenue.
• CRM data and next steps must be accurate and up to date.

Responsibilities

• Proactively engage customers 90 days before renewal and own the action plan.
• Lead renewal conversations, follow-ups, next steps, and forecasting.
• Identify upsell opportunities based on customer needs and product value.
• Prevent churn by understanding issues and navigating difficult conversations.
• Prioritize accounts using product usage and customer sentiment.
• Use HubSpot, PostHog, Intercom and Vitally to track adoption, health, and feedback.
• Partner with Customer Success, Sales, Product to remove blockers.
• Help build scalable renewal and expansion playbooks.
• Bring customer insights back to the business and Product team.

Skills

Italian speaker

Account Management

Customer Success

Renewals

Data-driven decisions

Tools

HubSpot

PostHog

Intercom

Vitally

Job description

Pillar Srl is building the operating system for construction and seeks a Customer Success professional to protect recurring revenue, expand customer value, and prevent churn. You will own the commercial customer journey before renewal and lead renewal and upsell conversations across a growing client base.

You will engage customers 90 days before renewal, identify upsell opportunities, and collaborate with Sales, Product, and CS to remove blockers while maintaining a strong focus on retention and