Italian-Speaking Customer Support Agent – Remote in Greece | Relocation Support

The Career Nest; Palermo; Remote; EUR 15,000 - 19,000; Full time

Job summary

The Career Nest is hiring for a fully remote Italian-speaking customer support role with relocation assistance to Greece. The candidate will communicate in Italian and English, handle inquiries across phone, email, and chat, and ensure satisfaction while using CRM tools.

Relocation package includes flights, hotel, airport pickup, and real estate support. Training is provided from day one, with shifts in a 5-day week and rotation across the day schedule.

Qualifications

• Fluent Italian at C1/C2 level or equivalent.
• English at least B2+ for training and internal communication.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote environment.
• Comfortable with CRM systems and multiple applications.

Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Skills

Fluent Italian

English B2+

Communication skills

Problem solving

Attention to detail

Interpersonal skills

Multicultural teamwork

Tools

CRM systems

Job description

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We’re Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team