Italian Speaking Customer Service Agent For Mercedes - Work Remote In Greece

Mercier Consultancy MD; Italia; On-site; EUR 22,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Relocation package

Performance bonus

Training programs

Job summary

Mercier Consultancy Group seeks an Italian-speaking Customer Service Agent for Mercedes in Greece. You will deliver premium support to Mercedes owners and potential buyers, guiding them through technical information and digital platforms while maintaining brand standards.

The role requires native Italian, strong English, and a willingness to relocate. Join a team focused on exceptional service within the luxury automotive space.

Qualifications

• Native or fluent Italian required.
• Proficiency in English for corporate communication.
• EU passport valid.
• Willingness to relocate to Greece.
• Experience in premium customer service and handling inquiries.

Responsibilities

• Deliver premium customer support to Mercedes vehicle owners and prospective buyers.
• Provide technical and general information regarding the luxury automotive product range.
• Manage inquiries via telephone, email, and live chat with a focus on brand excellence.
• Assist customers with navigation of Mercedes-Benz digital platforms and connected vehicle services.
• Handle conflict resolution and troubleshooting for automotive service requests.

Skills

Italian fluency

English proficiency

Customer service

Communication

Professional demeanor

Job description

Italian Speaking Customer Service Agent For Mercedes

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with world-class international organizations. We specialize in facilitating seamless career transitions, ensuring that every candidate finds their ideal role while enjoying unparalleled professional support.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Customer Service Agent For Mercedes position in Greece. This unique opportunity allows you to represent an automotive icon, providing high-end support to customers while enjoying one of the best job markets for Italian-speaking jobs in Europe.

Key Responsibilities

• Deliver premium customer support to Mercedes vehicle owners and prospective buyers
• Provide technical and general information regarding the luxury automotive product range
• Manage inquiries via telephone, email, and live chat with a focus on brand excellence
• Assist customers with navigation of Mercedes-Benz digital platforms and connected vehicle services
• Handle conflict resolution and troubleshooting for automotive service requests with grace and efficiency
• Maintain detailed customer records within the CRM to ensure accurate service history
• Contribute to the continuous improvement of the client support experience in the competitive automotive industry

Requirements

• Native or fluent Italian (spoken and written)
• Proficiency in English for corporate communication
• Valid EU passport (mandatory)
• Strong passion for the automotive industry and premium customer service
• Excellent communication skills and the ability to maintain a professional demeanor under pressure
• Ability to relocate to Greece for this exciting career opportunity

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Bonus
• Fully Paid Training programs tailored to the automotive industry
• Health Insurance coverage
• Fully Paid Relocation Package (flight, transfer, hotel)
• Endless growth opportunities within the industry

Life in Greece

Embarking on a career through one of the top Italian-speaking jobs in Greece offers more than just professional growth; it is an invitation to live under the Mediterranean sun. Greece is renowned for its rich history, vibrant culture, and world-famous hospitality, making it the perfect backdrop for your next career chapter.

Joining our team for an Italian Speaking Customer Service Agent For Mercedes position in Greece grants you access to an exceptional quality of life. From the culinary delights to the stunning coastal views, you will find that jobs in Greece provide a perfect work-life balance that is difficult to match elsewhere.