Italian-speaking customer service agent

Bachecalavoro; Torino; Remoto; EUR 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Bachecalavoro cerca un Customer Support Representative in italiano per un progetto internazionale basato in Grecia. Supporterai i clienti italiani tramite canali telefonici e digitali offrendo un servizio professionale e una esperienza cliente positiva.

La posizione è remota e, se necessario, è prevista la possibilità di relocation con supporto. Richieste: italiano a livello nativo/C1, inglese minimo B2, buone capacità di comunicazione e problem solving, capacità di lavorare da remoto dalla

Competenze

• Livello di italiano nativo/C1 richiesto.
• Inglese minimo B2 richiesto.
• Buone capacità di comunicazione e problem solving.

Mansioni

• Assistere i clienti tramite canali telefonici e digitali.
• Identificare esigenze e fornire informazioni accurate.
• Gestire le richieste con empatia e orientamento al cliente.
• Escalation di casi complessi quando necessario.
• Seguire procedure e linee guida di qualità.
• Mantenere elevato standard di esperienza del cliente.

Conoscenze

Italian (C1)

English (B2)

Comunicazione

Descrizione del lavoro

Luogo di lavoro: Torino

Location: Greece
Work Model: Remote, Greece-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Customer Support Representative to join an international customer service project based in Greece.

In this role, you will support Italian-speaking customers through phone and digital channels, assist with general inquiries, resolve customer issues efficiently, and provide a professional and positive customer experience.

This is a remote position within Greece. Candidates may already be based in Greece or be open to relocating, with relocation support available

Responsibilities

• Assist customers through phone and digital support channels
• Respond to customer inquiries professionally and efficientlyIdentify customer needs and provide accurate information
• Resolve customer issues with empathy and a customer-focused approach
• Escalate complex cases when necessary
• Follow established procedures and quality guidelines
• Maintain a high standard of customer experience

These responsibilities generalize the project's actual phone/digital support, issue resolution, escalation, and quality-process duties without tying the post to the specific end client.

Requirements

• Native-level or C1 Italian
• B2 English or higher
• Strong verbal and written communication skills
• Comfortable using computers and digital applications
• Customer-focused and solution-oriented mindset
• Good communication and problem-solving skills
• Able to work remotely from Greece

The source specifically requires Italian at native/C1 level and English B2.