Italian-speaking customer support representative

Bachecalavoro; Padova; Remoto; EUR 18.000 - 32.000; Tempo pieno

Descrizione del lavoro

Bachecalavoro cerca un/una Customer Support Representative madrelingua italiana per un progetto internazionale basato in Grecia.

Il ruolo prevede assistenza ai clienti italiani via telefono e canali digitali, gestione richieste, risoluzione problemi e un servizio professionale. È una posizione remota operante in Grecia, con possibilità di trasferimento e relocation support.

Competenze

• Italian native level (C1) and English(B2) required.
• Strong verbal and written communication skills.
• Comfortable using computers and digital applications.
• Customer-focused and solution-oriented mindset.
• Able to work remotely from Greece.

Mansioni

• Assist Italian-speaking customers through phone and digital channels.
• Respond to customer inquiries professionally and efficiently.
• Identify customer needs and provide accurate information.
• Resolve customer issues with empathy and a customer-focused approach.
• Escalate complex cases when necessary.
• Follow established procedures and quality guidelines.
• Maintain a high standard of customer experience.

Conoscenze

Italian language (C1)

English (B2)

Verbal communication

Written communication

Remote work

Customer service

Strumenti

CRM software

Descrizione del lavoro

Luogo di lavoro: Padua

Location: Greece

Work Model: Remote, Greece-based

Employment Type: Full-time

Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Customer Support Representative to join an international customer service project based in Greece.

In this role, you will support Italian-speaking customers through phone and digital channels, assist with general inquiries, resolve customer issues efficiently, and provide a professional and positive customer experience.

This is a remote position within Greece. Candidates may already be based in Greece or be open to relocating, with relocation support available

Responsibilities

• Assist customers through phone and digital support channels
• Respond to customer inquiries professionally and efficiently
• Identify customer needs and provide accurate information
• Resolve customer issues with empathy and a customer-focused approach
• Escalate complex cases when necessary
• Follow established procedures and quality guidelines
• Maintain a high standard of customer experience

These responsibilities generalize the project's actual phone/digital support, issue resolution, escalation, and quality-process duties without tying the post to the specific end client.

Requirements

• Native-level or C1 Italian
• B2 English or higher
• Strong verbal and written communication skills
• Comfortable using computers and digital applications
• Customer-focused and solution-oriented mindset
• Good communication and problem-solving skills
• Able to work remotely from Greece

The source specifically requires Italian at native/C1 level and English B2.