Italian SMB Customer Success Manager

Geotab Inc.; Ferrara; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Great benefits

Flexible hybrid work

Diversity & inclusion

Job summary

Geotab Inc. in Italy is seeking a Customer Success Manager (SMB) to own a portfolio of SMB accounts, drive value‑based engagement from onboarding through renewal and expansion.

You will validate customer goals, build actionable success plans, lead onboarding and enablement, and collaborate closely with Sales to identify upsell opportunities, leveraging strong analytical skills and cross‑functional collaboration.

Qualifications

• Relevant experience in Customer Success and/or Account Management, with a proven track record of customer retention and growth (mandatory)
• Fluent written and verbal communication in English and Italian (mandatory)
• General understanding of IoT/telematics products and solutions; experience in B2B SaaS is a strong advantage
• Excellent communication, listening, negotiation, and presentation skills (mandatory)
• Comfort with commercial motions: renewals, contract and price negotiations, upsell/cross-sell with Sales; understanding of contracts and pricing impact on profitability

Responsibilities

• Own a portfolio of SMB accounts; ensure continued value from onboarding through renewal and expansion
• Validate customer goals and build actionable success plans
• Lead onboarding and enablement for new customers with structured implementation and training
• Monitor health signals, own renewals pipeline, and identify upsell opportunities with Sales
• Develop strong, trust-based relationships with key customer stakeholders and decision-makers
• Conduct value-led reviews to drive adoption, retention, and growth
• Forecast, track, and report on health, adoption, retention, and recurring revenue

Skills

Customer Success

Account Management

Communication

English

Italian

Education

Equivalent combination of education and/or work experience

Tools

CRM

Salesforce

Gainsight

SAP

Job description

Geotab Inc. in Italy is seeking a Customer Success Manager (SMB) to own a portfolio of SMB accounts, drive value‑based engagement from onboarding through renewal and expansion.

You will validate customer goals, build actionable success plans, lead onboarding and enablement, and collaborate closely with Sales to identify upsell opportunities, leveraging strong analytical skills and cross‑functional collaboration.