Italian Customer Specialist in Lisbon | Relocation Package

BlueView Talent; Milano; On-site; EUR 27,000 - 38,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Job summary

BlueView Talent is seeking a Customer Specialist to join our international team. You will be the first point of contact, delivering professional assistance across phone, email, chat, and other channels.

You will resolve inquiries about orders, accounts, products, and services, document interactions, and collaborate with internal teams to ensure a smooth, positive customer journey. Fluent Italian (C1/C2) and English (B2) are required, with EU citizenship or Portuguese residency.

Qualifications

• Fluent in Italian (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency card
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Responsibilities

• Provide friendly and professional customer support through phone, email, chat, and other communication channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and helpful information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.]
• CoT_job_summary_short: COMPANY NAME: BlueView TalentKEY POINTS: first contact support, multilingual, onsite Milano
• job_summary_short: <p>BlueView Talent is seeking a Customer Specialist to join our international team. You will be the first point of contact, delivering professional assistance across phone, email, chat, and other channels.</p><p>You will resolve inquiries about orders, accounts, products, and services, document interactions, and collaborate with internal teams to ensure a smooth, positive customer journey. Fluent Italian (C1/C2) and English (B2) are required, with EU citizenship or Portuguese residency.</p><p>The role offers onsite work in Milano with a competitive salary, meal allowance, health and life insurance, and relocation support.</p>
• contract_type":"fulltime","location_type":"on site","remote_scope":null,
• perks":[{
• name":"Meal Allowance"},{
• name":"Health and Life Insurance"},{
• name":"Relocation Package"},{
• name":"Onsite Work"}],
• stated_min":null,
• stated_max":null,
• stated_absolute":null,
• salary_estimation_cot":"Customer Specialist in Milano: market rate is €27k–€38k gross annually.",
• estimated_low
• 27000
• estimated_medium
• 32000
• estimated_high
• 38000
• currency
• EUR
• frequency
• yearly
• bonus
• null
• tax
• gross
• application_email
• null
• job_end_date
• null
• contact_person
• null
• hiring_department_name
• null

Skills

Italian (C1/C2)

English (B2)

Job description

Take Your Customer Service Career to the Next Level!

Are you passionate about helping people and creating positive customer experiences? Join a dynamic international team as a Customer Specialist Representative and play an important role in supporting customers, solving problems, and ensuring a smooth and satisfying experience at every interaction.

Role Overview

As a Customer Specialist, you will be the first point of contact for customers, providing professional and personalized assistance with inquiries, orders, accounts, products, services, and general support requests. Through phone, email, chat, and other digital channels, you will identify customer needs, provide effective solutions, and ensure a positive experience from start to finish.

Key Responsibilities

• Provide friendly and professional customer support through phone, email, chat, and other communication channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and helpful information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.

Requirements

• Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Relocation Package: Receive support if relocating to ensure a smooth transition
• Onsite Work: Engage and grow in a collaborative office environment