IT Technical Support Specialist

beBeeInformation; Vicenza; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A technology services company in Italy is seeking an IT professional to provide technical support and manage user accounts. The ideal candidate will have a Bachelor's degree in Computer Science and at least 2 years of relevant experience. Responsibilities include troubleshooting issues, maintaining IT equipment, and collaborating with internal stakeholders on IT initiatives.

Competenze

• At least 2 years of experience in IT support or a related field.
• Strong knowledge of Windows operating systems and productivity software.

Mansioni

• Provide first-line technical support to resolve hardware and software issues.
• Manage user accounts and access rights for secure system operation.
• Collaborate with stakeholders to implement IT initiatives.

Conoscenze

Analytical skills

Communication

Problem-solving

Formazione

Bachelor's degree in Computer Science

Strumenti

Windows operating systems

Microsoft Office

Descrizione del lavoro

Overview

We are seeking a skilled and customer-focused IT professional to provide technical assistance and support to end-users. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing user accounts, maintaining IT equipment, and ensuring smooth day-to-day operation of desktops, laptops, and other IT systems.

The successful candidate will have strong analytical skills and the ability to work independently as part of a team. They must also be able to communicate effectively with internal stakeholders to implement IT projects and initiatives that drive business growth and improvement.

Key Responsibilities

• Provide first-line technical support via phone, email, or in-person visits to resolve hardware and software issues;
• Manage user accounts, permissions, and access rights to ensure secure and efficient system operation;
• Maintain and upgrade IT equipment, including desktops, laptops, printers, and other peripherals;
• Analyze and troubleshoot complex technical issues, identifying root causes and implementing effective solutions;
• Collaborate with internal stakeholders to implement IT projects and initiatives that drive business growth and improvement.

Requirements

• Bachelor\'s degree in Computer Science, Information Technology, or related field;
• At least 2 years of experience in IT support or a related field;
• Strong knowledge of Windows operating systems, Microsoft Office, and other productivity software;
• Excellent communication and problem-solving skills;
• Able to work independently and as part of a team.