IT Specialist

Louis Vuitton; Buscate; In loco; EUR 42.000 - 52.000; Tempo pieno

Descrizione del lavoro

Louis Vuitton in Italy is seeking a hands-on IT support specialist reporting to the IT Coordinator to ensure reliable infrastructure and user support across two Milan area sites.

You will handle help desk tasks, participate in system/infrastructure projects, and coordinate maintenance with central teams, aiming to reduce tickets and improve user satisfaction.

Competenze

• IT experience or qualification.
• +3 years’ experience in a similar technical field.
• Previous Proximity Support experience.
• Experience with IT support to internal client and run of operations.

Mansioni

• Follow up on IT projects and projects that involve IT.
• Source and facilitate IT support by meeting the site flexibility needs.
• Identify and manage incidents having a significant impact on production and shipments.
• Provide reporting on these incidents and communicate to IT managers and business teams.
• Identify actions to secure critical activities of the site (security stock, escalation process).
• Execute, organize and plan maintenance operations in coordination with site management and IT counterparts.
• Propose solutions to improve incident resolution time and reduce tickets.
• Monitor end-to-end interventions of IT partners at site (networks, telephony, etc.).
• Disseminate and respect standards and best practices from central teams.

Conoscenze

IT experience

Formazione

IT qualification

Strumenti

O365

Windows client

Cisco networking

Mobile devices (Apple)

Descrizione del lavoro

About The Job The resource, reporting directly to the IT Coordinator, will be responsible for ensuring the proper functioning of the company’s IT infrastructure and providing technical support to internal users, working across both help desk activities and system/infrastructure-related projects. The role also includes managing IT operations across two sites in the Milan metropolitan area, ensuring effective support, operational continuity, and coordination of activities according to business needs and project priorities.

About The Job The resource, reporting directly to the IT Coordinator, will be responsible for ensuring the proper functioning of the company’s IT infrastructure and providing technical support to internal users, working across both help desk activities and system/infrastructure-related projects. The role also includes managing IT operations across two sites in the Milan metropolitan area, ensuring effective support, operational continuity, and coordination of activities according to business needs and project priorities.

Job responsibilities

• Follow up on IT projects and projects that involve IT.
• Source and facilitate IT support by meeting the site flexibility needs.
• Identify and manage incidents having a significant impact on production and shipments.
• It provides reporting on these incidents, communication to the impacted business teams as well as to the IT manager and his hierarchy. Identifies and alerts on recurring incidents.
• Identify and tracks IT requests made by the site.
• Verify the compatibility with the governance rules before they are implemented or checks with the IT Manager of the Country Manager for their feasibility.
• Identify actions to secure critical activities of the site (security stock, escalation process)
• Executes, contributes to the organization and planning of maintenance operations, in coordination with site management and its IT correspondents.
• Ensure by its proposals, a continuous improvement that must contribute to reduce the number of tickets and ensure a good level of satisfaction of its users.
• Must propose solutions that improve incident resolution time.
• Monitor the end-to-end interventions of IT partners who intervene on site (networks, telephony, etc.)
• Disseminate and respect the standards and best practices put in place by the central teams.
• Manage the management of material on site (security stock, renewal, replacement in case of breakdowns, etc.)
• Provides, and installs PC/phones/tablets.
• Guarantees proximity support to users for all hardware.
• Is the local contact point for deployments, and contributes to impact analyses (infrastructure control, deployment of equipment, etc.)
• Provide post-deployment support, identify problems encountered and propose solutions for improvement.
• Facilitates and supports the deployment of new IT solutions.
• Carry out or participate in the reporting of the progress of projects of its sites.
• Works closely with the central support teams and the “knowledge” manager.

Profile

• IT experience or qualification
• +3 years’ experience in a similar technical field
• Previous Proximity Support experience
• Experience with IT support to internal client and run of operations.
• Good Level of English is mandatory – French is a plus.
• An initial experience at an industrial site would be a plus.
• First experience in an international environment would be a plus.
• Network & Telecom: WAN MPLS, LAN/WLAN/IPT Cisco,
• Windows client, Smartphones and Tablet (Apple),
• O365 full suite with Collaboration Tools knowledge
• Exceptional interpersonal and communication skills, with a proven ability to engage and build rapport with Very Very Important Persons (VVIPs).
• Strong and effective interpersonal communication skills essential
• Focused on business goals and satisfaction.
• Able to work in a changing environment.
• Ability to work cross functional.
• Mobility across all sites under its responsibility (Milan hinterland)

Additional information

For this position employment is expected at Level 4S of the Leather and Hide Industry CCNL. The gross annual salary will be defined based on internal salary standards, the candidate's skills, and the requirements of the role. Further benefits may be granted in accordance with current company policies.

Reference LVM33267