IT & Networking Support Technician – Onsite, International Team

ATG Europe; Frascati; In loco; EUR 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

ATG Europe seeks an IT Technician to support the ESA IT Department in Frascati, Italy, under a fixed-term contract through April 2027. The role requires on-site presence five days a week and hands-on support for telecoms and networking.

You will provide end-user support, manage assets, assist external suppliers, and maintain documentation while collaborating with international teams. Fluency in English is required; French is a strong asset. EU work eligibility is essential.

Competenze

• Vocational IT training or IT degree preferred.
• Minimum 5 years of relevant experience.
• Experience with Windows and Mac OS support.
• Experience with LAN/WiFi networks and IT infrastructure.

Mansioni

• Provide telephony support activities, including installation, configuration, troubleshooting, maintenance, and administration of fixed telephony services, handsets, extensions, groups, hunt groups, and PABX-related infrastructure.
• Provide end-user support for telephony services, including device deployment, cabling connectivity, testing, issue resolution, and coordination with facility management where required.
• Manage telephony assets, stock, spare parts, shipments, labeling, and records within the asset management system.
• Support telephony service providers during testing, upgrades, maintenance activities, and onsite interventions, including escorting external technicians when required.
• Provide onsite network Hands and Eyes support under the guidance of Network Operations and Engineering teams.
• Perform network and data centre patching activities involving network devices, servers, fibre, copper cabling, and end-user equipment.
• Conduct basic troubleshooting, setup, configuration, reboot, replacement, decommissioning, refresh, and disposal of networking infrastructure.
• Install, mount, dismount, label, and verify network equipment, racks, wireless access points, cables, and associated infrastructure according to applicable standards.
• Support remote connectivity setup and physical inspections of network devices to facilitate remote administration and incident resolution.
• Maintain network-related inventory, spare parts, stock levels, cabling records, and asset management databases, including updates to DCIM and cabling management systems.
• Assist third-party suppliers and support teams during onsite activities, network-related projects, maintenance interventions, and infrastructure upgrades.
• Support planned events, conferences, hardware preparations, shipments, WiFi surveys, and electrical testing activities related to IT and network infrastructure.
• Maintain, update, and improve knowledge bases, procedures, working instructions, and technical documentation.
• Perform inventory, asset management, reporting, and lifecycle tracking of IT, telephony, and networking equipment.
• Communicate with end-users regarding incidents, service requests, installations, relocations, deployments, and equipment recovery activities.

Conoscenze

Windows support

Mac support

LAN/WiFi

O365

Network troubleshooting

English fluent

French asset

Customer focus

Formazione

Bachelor's degree in IT

Vocational IT training

Strumenti

SAP

Adobe

MS Office

Encryption tools

Descrizione del lavoro

ATG Europe seeks an IT Technician to support the ESA IT Department in Frascati, Italy, under a fixed-term contract through April 2027. The role requires on-site presence five days a week and hands-on support for telecoms and networking.

You will provide end-user support, manage assets, assist external suppliers, and maintain documentation while collaborating with international teams. Fluency in English is required; French is a strong asset. EU work eligibility is essential.