IT Service Specialist: Global Support & Upgrades

Applied Materials Europe; Treviso; In loco; EUR 30.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus potential

Stock awards

Comprehensive benefits

Descrizione del lavoro

Applied Materials Europe is seeking an IT Support specialist to provide services to GIS customers. The role includes configuring IT tech, performing updates, and drafting user documentation, all within established processes. Travel up to 25% may be required as part of the assignment.

The position is full-time, on-site in Treviso, Italy, with a comprehensive benefits package and potential for bonus or stock awards based on company performance.

Competenze

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline.
• Applies general knowledge of business developed through education or past experience.
• No supervisory responsibilities; accountable for developing technical contribution.

Mansioni

• With supervision, provides support services to GIS (Global Information Services) customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.
• Carries out recommended updates to the service lifecycle including patching, point releases and major upgrades.
• Configures IT technology and executes basic changes while following standard operating procedures and change/release management policies.
• Drafts technical and end-user documentation for specific IT service or set of services.
• Monitors specific IT service or set of services for availability and performance and reports anomalies through predefined process.
• Completes root cause analysis of outages or incident trends (often working with managed services partner).

Descrizione del lavoro

Applied Materials Europe is seeking an IT Support specialist to provide services to GIS customers. The role includes configuring IT tech, performing updates, and drafting user documentation, all within established processes. Travel up to 25% may be required as part of the assignment.

The position is full-time, on-site in Treviso, Italy, with a comprehensive benefits package and potential for bonus or stock awards based on company performance.