IT Support Technician

ATG Europe; Frascati; In loco; EUR 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

ATG Europe seeks an IT Technician to support the ESA IT Department in Frascati, Italy, under a fixed-term contract through April 2027. The role requires on-site presence five days a week and hands-on support for telecoms and networking.

You will provide end-user support, manage assets, assist external suppliers, and maintain documentation while collaborating with international teams. Fluency in English is required; French is a strong asset. EU work eligibility is essential.

Competenze

• Vocational IT training or IT degree preferred.
• Minimum 5 years of relevant experience.
• Experience with Windows and Mac OS support.
• Experience with LAN/WiFi networks and IT infrastructure.

Mansioni

• Provide telephony support activities, including installation, configuration, troubleshooting, maintenance, and administration of fixed telephony services, handsets, extensions, groups, hunt groups, and PABX-related infrastructure.
• Provide end-user support for telephony services, including device deployment, cabling connectivity, testing, issue resolution, and coordination with facility management where required.
• Manage telephony assets, stock, spare parts, shipments, labeling, and records within the asset management system.
• Support telephony service providers during testing, upgrades, maintenance activities, and onsite interventions, including escorting external technicians when required.
• Provide onsite network Hands and Eyes support under the guidance of Network Operations and Engineering teams.
• Perform network and data centre patching activities involving network devices, servers, fibre, copper cabling, and end-user equipment.
• Conduct basic troubleshooting, setup, configuration, reboot, replacement, decommissioning, refresh, and disposal of networking infrastructure.
• Install, mount, dismount, label, and verify network equipment, racks, wireless access points, cables, and associated infrastructure according to applicable standards.
• Support remote connectivity setup and physical inspections of network devices to facilitate remote administration and incident resolution.
• Maintain network-related inventory, spare parts, stock levels, cabling records, and asset management databases, including updates to DCIM and cabling management systems.
• Assist third-party suppliers and support teams during onsite activities, network-related projects, maintenance interventions, and infrastructure upgrades.
• Support planned events, conferences, hardware preparations, shipments, WiFi surveys, and electrical testing activities related to IT and network infrastructure.
• Maintain, update, and improve knowledge bases, procedures, working instructions, and technical documentation.
• Perform inventory, asset management, reporting, and lifecycle tracking of IT, telephony, and networking equipment.
• Communicate with end-users regarding incidents, service requests, installations, relocations, deployments, and equipment recovery activities.

Conoscenze

Windows support

Mac support

LAN/WiFi

O365

Network troubleshooting

English fluent

French asset

Customer focus

Formazione

Bachelor's degree in IT

Vocational IT training

Strumenti

SAP

Adobe

MS Office

Encryption tools

Descrizione del lavoro

We are looking for an IT Technician to complete our consultants Workforce Management Service to support the IT Department of the European Space Agency (ESA) at their location in Frascati, Italy .

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at the interview stage).

Please note that this position is offered on a fixed-term contract until April 2027, with the possibility of an extension. More information will be provided at the interview stage.

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap (categorie protette L.68/99 art.1), or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.

The successful candidate will be tasked with, but not limited to:

• Perform telephony support activities, including installation, configuration, troubleshooting, maintenance, and administration of fixed telephony services, handsets, extensions, groups, hunt groups, and PABX-related infrastructure;
• Provide end-user support for telephony services, including device deployment, cabling connectivity, testing, issue resolution, and coordination with facility management where required;
• Manage telephony assets, stock, spare parts, shipments, labelling, and records within the asset management system;
• Support telephony service providers during testing, upgrades, maintenance activities, and onsite interventions, including escorting external technicians when required;
• Provide onsite network "Hands and Eyes" support under the guidance of Network Operations and Engineering teams;
• Perform network and data centre patching activities involving network devices, servers, fibre, copper cabling, and end-user equipment;
• Conduct basic troubleshooting, setup, configuration, reboot, replacement, decommissioning, refresh, and disposal of networking infrastructure;
• Install, mount, dismount, label, and verify network equipment, racks, wireless access points, cables, and associated infrastructure according to applicable standards;
• Support remote connectivity setup and physical inspections of network devices to facilitate remote administration and incident resolution;
• Maintain network-related inventory, spare parts, stock levels, cabling records, and asset management databases, including updates to DCIM and cabling management systems;
• Assist third-party suppliers and support teams during onsite activities, network-related projects, maintenance interventions, and infrastructure upgrades;
• Support planned events, conferences, hardware preparations, shipments, WiFi surveys, and electrical testing activities related to IT and network infrastructure;
• Maintain, update, and improve knowledge bases, procedures, working instructions, and technical documentation;
• Perform inventory, asset management, reporting, and lifecycle tracking of IT, telephony, and networking equipment;
• Communicate with end-users regarding incidents, service requests, installations, relocations, deployments, and equipment recovery activities.

Requirements

• Vocational training in Information Technology or similar subject;
• A Bachelor’s Degree in Information Technology or a similar subject is a strong asset;
• At least 5 years of relevant work experience;
• Experience in providing support to Windows OS and Mac OS based client devices;
• Experience with reporting on, configuring and troubleshooting of networks, local printing facilities, mobile phones and smartphones;
• Experience with first line networking (LAN, WiFi);
• Exposure to approved client applications (i.e., SAP, Adobe, MS Office, Encryption tools, etc.);
• Experience in O365 is a strong asset;
• Work experience in an international environment is an asset;
• Proactive and customer-focused mind-set with a courteous and respectful approach is a must;
• Excellent communicator with friendly attitude and active listening skills;
• Flexible, enthusiastic, and empathetic person with willingness to collaborate with others on different tasks and also occasionally work outside of regular working hours to respond to operational needs;
• Able to work both autonomously and in a team;
• Logical thinking, desire to learn and continuously develop;
• Willing and able to be on-site 5 days per week;
• Must be eligible to work in the EU;
• Fluency in English (both written and spoken);
• Fluency in French is considered a strong asset.

The salary range advertised reflects our initial expectations for the role and our internal salary scheme. However, we encourage applications from candidates whose experience may fall outside the target profile. Any offer made will be tailored to the candidate’s qualifications, professional achievements, technical expertise, and other objective criteria relevant to the position. Salary, benefits, and other employment conditions will be discussed openly during the recruitment process.