IT Manager

CoreView; Lombardia; On-site; EUR 70,000 - 90,000; Full time

Job summary

CoreView, Milan-based IT leader for Microsoft 365 resilience, seeks an IT Manager to lead internal IT support and operations. You will manage a small team, stay hands-on, and ensure secure, reliable service for global offices.

Report to the Director of Cloud & IT Infrastructure and shape team structure as the business grows. You are a well-organised IT professional with hands-on experience, service orientation and a proactive approach to improving end-user IT experience across a fast-paced

Qualifications

• 5+ years in IT support or IT operations roles, with leadership experience.
• Solid experience supporting Windows and macOS in a corporate setting.
• Strong knowledge of Microsoft 365 administration (Exchange, Teams, SharePoint, Entra ID).
• Hands-on experience with endpoint management and deployment tools (Intune).
• Experience managing IT asset lifecycle and vendor relationships.
• Experience defining or improving IT support processes, ticketing systems and SLAs.
• Good understanding of networking basics and endpoint security.

Responsibilities

• Provide hands-on IT support to end users, across Windows and macOS environments.
• Lead the internal IT support team, set priorities, manage workload, ensure QoS across locations.
• Define and implement IT support processes, ticketing workflows, SLAs and escalation procedures.
• Administer Microsoft 365, Intune and Entra ID for end-user devices.
• Manage IT asset lifecycle including procurement, inventory and deployment.
• Oversee software licensing and vendor management.
• Collaborate with Cloud & IT Infrastructure team to align operations.
• Identify opportunities to automate IT processes and improve user experience.
• Maintain documentation of assets, configurations, and vendor contracts.
• Report IT performance metrics to the Director of Cloud & IT Infrastructure.

Skills

Windows support

macOS support

Microsoft 365 administration

Intune

ITIL awareness

Team leadership

English proficiency

IT security basics

Education

Bachelor’s degree in IT

Tools

Entra ID

Jamf

Job description

About CoreView

CoreView is the global leader in Microsoft 365 (M365) tenant resilience, serving over 23 million users worldwide. We empower the world’s leading organizations to master the complexity of Microsoft M365. Through robust security and precise governance, we help ensure that our client’s environments stay cyber-resilient and productive, no matter how complex they are.

About CoreView

CoreView is the global leader in Microsoft 365 (M365) tenant resilience, serving over 23 million users worldwide. We empower the world’s leading organizations to master the complexity of Microsoft M365. Through robust security and precise governance, we help ensure that our client’s environments stay cyber-resilient and productive, no matter how complex they are. Our unified, cloud-native platform delivers powerful automation, rapid value, and end-to-end visibility across the entire M365 ecosystem. Backed by world-class support and a collaborative, innovative culture, CoreView is a place where your ideas matter, and your work truly impacts global enterprises.

Job Summary

To support our rapid growth, we are looking for an IT Manager to join our IT team in Milan, Italy. You will take ownership of internal IT support and operations, leading a small existing team while being hands‑on yourself, directly supporting users when needed. Reporting to the Director of Cloud & IT Infrastructure, you will ensure that all employees, across our global offices, have reliable, secure and efficient IT support, and you will have the opportunity to shape the team structure as the business evolves. We are looking for a well‑organised IT professional with solid hands‑on experience, a strong service orientation and a structured mindset. We love people with a passion for technology and a proactive approach to improving the IT experience of end users.

Responsibilities

• Provide hands‑on IT support to end users, handling requests and complex issues involving Windows and macOS environments, Microsoft 365, networking and business applications.
• Lead and coordinate the internal IT support team (currently 2–3 people), setting priorities, managing workload and ensuring quality of service across all locations.
• Define and implement IT support processes, ticketing workflows, SLAs and escalation procedures to ensure consistent and efficient service delivery.
• Administer end‑user environments using Microsoft 365, Intune and Entra ID, ensuring consistent device configuration and deployment.
• Manage the full IT asset lifecycle: procurement, inventory tracking, provisioning, maintenance and decommissioning of hardware and software across all offices.
• Oversee software licensing management, ensuring compliance and optimising costs across the organisation.
• Manage vendor relationships and contracts for IT equipment, software and support services.
• Manage onboarding and off‑boarding IT processes, ensuring new joiners are set up efficiently and leavers are properly offboarded.
• Implement and enforce IT security best practices for end‑user environments, including endpoint protection, access management and compliance with company policies.
• Collaborate with the Cloud & IT Infrastructure team to align internal IT operations with broader infrastructure and security standards.
• Identify opportunities to improve and automate internal IT processes, reducing manual effort and improving the end‑user experience.
• Maintain accurate documentation of IT assets, configurations, procedures and vendor contracts.
• Report on IT support performance, asset status and key operational metrics to the Director of Cloud & IT Infrastructure.

Requirements

• 5+ years of experience in IT support or IT operations roles, with at least 1 year coordinating or leading a team.
• Solid experience supporting both Windows and macOS environments in a corporate setting.
• Strong knowledge of Microsoft 365 administration (Exchange, Teams, SharePoint, Entra ID).
• Hands‑on experience with endpoint management and deployment tools, in particular Microsoft Intune.
• Experience managing the IT asset lifecycle, including procurement, inventory and vendor management.
• Experience defining or improving IT support processes, ticketing systems and SLAs.
• Good understanding of networking fundamentals (DNS, DHCP, VPN, LAN/WAN) and endpoint security best practices.
• Strong organisational skills and ability to manage multiple priorities in a fast‑paced, international environment.
• Excellent communication skills and a service‑oriented mindset, with the ability to interact effectively with both non‑technical users and senior stakeholders.
• Positive attitude, teamwork spirit and a proactive approach.
• Proficient in English: you read and write proficiently and speak at a conversational level.

Nice‑to‑have

• Experience in a scale‑up or fast‑growing company, where processes were built or significantly improved from scratch.
• Familiarity with IT service management frameworks such as ITIL.
• Experience supporting users across multiple countries or time zones.
• Experience with Jamf for macOS management.
• Basic understanding of Azure and cloud infrastructure concepts, to collaborate effectively with the Cloud & IT Infrastructure team.
• Relevant certifications such as Microsoft 365 Certified, CompTIA A+ or ITIL Foundation.

Coreview Values

Ownership Mindset: Take ownership. Drive outcomes. One Team: One team, one goal, embracing diversity - to achieve more together. Velocity: Decide fast. Deliver fast. Repeat. Continuous Improvement: Curiosity drives us. We challenge the status quo. Customer First: Listen deeply. Solve boldly. Resilience: Steady under pressure. CoreView is an organisation which values the strength that diversity brings to the workplace. As an employer, we seek to promote equal opportunity through affirmative action. All qualified applicants will therefore receive consideration for employment and will not be discriminated against based on gender/sex, race/ethnicity, disability, age or any other protected group status (such as protected veteran status) or characteristic that is protected by local legislation. Privacy Notice: By submitting your application, you acknowledge that CoreView will process your personal data for recruitment purposes in accordance with our Privacy Policy