IT Helpdesk Technician I - Executive & Multi-site Support

Omnia Healthcare Group; Pré-Saint-Didier; On-site; EUR 49,000 - 67,000; Full time

Benefits offered by this job

401(k) with company match

Medical insurance (Blue Cross Blue/BCB

Dental & Vision insurance

Paid Time Off

Job summary

Omnia Healthcare Group is seeking an IT Helpdesk Technician I to provide frontline support for employees at the corporate headquarters in Lincolnwood, Illinois, with remote support for facilities. The role includes troubleshooting Windows, Microsoft 365, peripherals, and basic networking while maintaining professional standards and confidentiality.

Some travel to care centers is required. The position supports executives and staff, with responsibilities spanning onboarding, conference room tech,

Qualifications

• Associate degree or higher in Information Technology, Computer Science, or related field.
• 0–3 years IT support, troubleshooting, or related experience; entry-level candidates encouraged.

Responsibilities

• Provide in-person and remote technical support to corporate headquarters employees.
• Troubleshoot Windows, Microsoft 365 apps, printers, and basic network connectivity.
• Support executives with white-glove, confidential technical assistance.

Skills

Windows OS

Microsoft 365

Customer service

Troubleshooting

Communication

Onsite visits

Education

Associate degree in IT

0–3 years IT support

Tools

Microsoft 365 Admin Center

Entra ID

Active Directory

IT ticketing systems

Job description

Omnia Healthcare Group is seeking an IT Helpdesk Technician I to provide frontline support for employees at the corporate headquarters in Lincolnwood, Illinois, with remote support for facilities. The role includes troubleshooting Windows, Microsoft 365, peripherals, and basic networking while maintaining professional standards and confidentiality.

Some travel to care centers is required. The position supports executives and staff, with responsibilities spanning onboarding, conference room tech,